How to Set Up and Schedule a Securus Video Visit (Tipton County Jail — verify first)

Before downloading apps or trying to grab a time slot, confirm Tipton County Jail's current video visitation provider and rules. Check the jail's official visitation and communications info, or call the facility directly. Ask whether video visits are offered, which platform they use, and whether you need to be on an approved visitor list first. Policies change. Getting this step right saves a lot of frustration later.

Once you've confirmed Tipton County Jail allows Securus video visits, setup is flexible. Securus Video Connect is a web-based system for scheduling and joining video sessions with an incarcerated person. You can use the free Securus app or access it from a computer or tablet - whatever works best for you. If anything about features, limits, or rules seems unclear, check the Securus Terms and Conditions for the fine print.

1. Pick your device - Use the free Securus app on a smartphone/tablet, or use a computer/tablet if that’s easier to manage.
2. Create an account (or sign in) - Follow the prompts in the app or on the web-based portal to set up your login.
3. Confirm your camera and microphone work - Make sure your device allows the app/site to use your camera and mic before you try to schedule or join.
4. Do a quick “practice run” - Open the app/site from the exact device and location you plan to use so you can catch issues early.

With your account ready, scheduling happens inside Securus Video Connect (app or web). Select the incarcerated person you want to visit, pick from available appointment times, and follow the prompts to confirm. If the jail has its own restrictions - specific days, participant limits, or approval requirements - those rules affect what times you see and whether your request goes through.

• ✓ The incarcerated person’s identifying details (so you select the right profile)
• ✓ A clear note of the time zone you’re scheduling in
• ✓ A plan to take a screenshot or write down your confirmation details (date/time)
• ✓ A quick check of any cancellation/reschedule rules shown during checkout/confirmation

Day of Visit

• ✓ Charge your phone/tablet or plug in your computer so you don’t lose power mid-visit
• ✓ Use strong, stable internet (Wi‑Fi is usually more reliable than weak cellular service)
• ✓ Test your camera and microphone right before the visit
• ✓ Make sure the Securus app/site has permission to use your mic and camera
• ✓ Close other apps or browser tabs that might use bandwidth (streaming, video calls, downloads)
• ✓ Join from a quiet, private spot so you can hear and be heard
• ✓ Log in a little early so you’re not scrambling at the start time
• ✓ If your setup is glitchy, switch devices (phone to computer, or vice versa) or move closer to your router - your internet and hardware setup are on you to manage

The Securus app may show extra features like Snap n' Send or VideoGram. These are app-only (smartphone or tablet) and only work if the facility allows them. Even if you see a feature in the app, confirm Tipton County Jail permits it before relying on it.

Live video visits aren't your only option through Securus. Where the facility permits, you can also send messages, photos, and eCards. These work well as a backup when visit slots are full - or as a simple way to share updates and encouragement between sessions.

• ✓ Use messages/photos when you need a quick check-in between scheduled visits (if the facility allows it)
• ✓ Consider an eCard for birthdays and holidays when an in-person or video visit isn’t possible
• ✓ If video visit availability is limited, keep messages as your “Plan B” communication option
• ✓ Confirm what Tipton County Jail permits, and review the Securus Terms and Conditions for service rules and limits

1. Restart the app and your device - A full close-and-reopen fixes a surprising number of audio/video glitches.
2. Check camera/mic permissions - If the app/site can’t access your microphone or camera, the visit won’t work even if your internet is fine.
3. Improve your connection - Switch to stronger Wi‑Fi, move closer to the router, or stop other devices in the home from streaming during your visit.
4. Try a different device - If your phone is acting up, try a computer or tablet (or the other way around) since Securus can be used across devices.
5. Switch browsers (if you’re on a computer) - If the web-based session won’t load correctly, a different browser can sometimes resolve it.
6. Get help for hardware/internet problems - If the issue is clearly your internet service or your device, treat it like a home tech problem and troubleshoot that first.

Securus puts responsibility for internet quality and device setup on you, not the service. If the problem is your connection or hardware - choppy video, dropped calls, a camera that won't turn on - Securus directs you to contact your internet service provider or a qualified computer repair technician.

What a video visit feels like varies by facility. Some users report that video visits run longer than onsite visits, and that multiple family members can say hello from home. Treat that as anecdotal, not a promise. Tipton County Jail's rules on visit length and how many people can appear on screen are what matter - verify them before your first session.