What Happens If You Need to Cancel Your Video Visit at Ventura County Jail
Need to cancel a remote video visit at Ventura County Jail? Timing matters. Here's when your $6.00 gets credited back to your Securus prepaid account—and when it doesn't.
Cancel at least two hours before your scheduled time, and the $6.00 gets credited back to your Securus prepaid account. If the facility cancels on you, you'll still get that credit - it's not supposed to cost you when the cancellation isn't your doing.
Tip: Cancel as soon as you know you can’t make it - waiting too long can put you inside that two-hour window and cost you the credit.
Miss your scheduled video visit without checking in? No refund, no credit. Same goes if your internet drops mid-call. Ventura County Jail won't issue a refund for a lost connection, even if you couldn't finish your time.
Warning: If your internet cuts out mid-visit, that visit isn’t eligible for a refund or credit.
Need to dispute a charge or request a refund for Securus phone or video services? You'll have to go through Securus directly. The Ventura County Sheriff's Office doesn't handle refunds for anything involving Securus Technology.
- Log into your Securus account and cancel early - Cancel at least two hours before the scheduled start time so the $6.00 can be credited back to your Securus prepaid account.
- Save proof of the cancellation - Keep a screenshot or confirmation message showing you cancelled (and the time you cancelled) in case you need to follow up later.
- ✓ Have at least $6.00 in your Securus prepaid account before you try to schedule a remote video visit.
- ✓ Expect the $6.00 to be deducted from your Securus prepaid account as soon as the visit is scheduled.
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