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How to Set Up Video Visits at Tom Green County Jail (NCIC)

Setting up a video visit at Tom Green County Jail comes down to using the right platform and picking a time that works for you. Here's how NCIC works, what you'll pay, and who to call if something goes wrong.

• 2 min read • tomgreencountysheriff.org
How to Set Up Video Visits at Tom Green County Jail (NCIC)

Tom Green County Detention Center uses NCIC for video visitation. You'll schedule and manage everything through the NCIC Video Visitation website - that's the only way to book an online visit here.

How to Set Up Video Visits at Tom Green County Jail (NCIC)

Online visits run daily in three time blocks: 6:00 am–11:00 am, 1:00 pm–5:00 pm, and 7:00 pm–11:59 pm. The morning, afternoon, and late-evening windows give you flexibility if you're working around a job or school schedule.

  • ✓ Schedule your visit through the NCIC website (that’s where all Tom Green online visits are booked).
  • ✓ Book as early as you can, especially if you need a specific day/time.
  • ✓ After you schedule, double-check your booking details on the NCIC site so you know you’re set.
  • ✓ Before you pay, look on the NCIC website for any promotions that could affect pricing.

Video visits cost $0.35 per minute. Since you're paying by the minute, get your device and internet connection ready before your scheduled time - you don't want to burn minutes troubleshooting tech issues.

Tip: Check the NCIC website for any promotions or pricing updates before you schedule and pay.

Having trouble with the platform? Login problems, audio cutting out, video freezing - call NCIC tech support at 1-844-724-2076. They're your fastest path to getting things fixed.

  1. Call NCIC tech support - Dial 1-844-724-2076 and ask to have your number blocked if you’re receiving unwanted calls.
  2. Use the NCIC website blocking option - You can also go through the NCIC website to request that your number be blocked.

Troubleshooting Checklist

  • ✓ Confirm you’re using the NCIC Video Visitation system for Tom Green County.
  • ✓ Log into your NCIC account ahead of time and verify the visit is scheduled correctly.
  • ✓ Test your camera and microphone before your visit window starts.
  • ✓ Check your internet connection (a weak signal can cause freezing or dropped audio).
  • ✓ If you still can’t get it working, call NCIC tech support at 1-844-724-2076.

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