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Visitation

How to Set Up Video Visits at Tom Green County Jail (NCIC): Hours, cost, and support

Video visits at Tom Green County Jail go through NCIC. There are set daily time blocks, and you pay a per-minute rate. Here's how to schedule, what hours are available, what it costs, and who to call if something goes wrong.

• 2 min read Verified from official sources

To schedule a video visit with someone at the Tom Green County Detention Center, head to the NCIC Video Visitation website. That's the only way to book one. Pick your date and time, reserve your spot, and you're set.

Online visitation is available seven days a week in three time blocks: 6:00 am to 11:00 am, 1:00 pm to 5:00 pm, and 7:00 pm to 11:59 pm. You'll pick from one of these windows when you schedule.

Video visits cost $0.35 per minute. Discounts or promotions pop up occasionally, so check the NCIC site for any current deals before you book.

Running into technical issues? NCIC's tech support line is 1-844-724-2076. They can help troubleshoot problems with the video visitation platform.

Block unwanted calls: If you're getting unwanted calls from the Tom Green County Detention Center, call 1-844-724-2076 or visit the NCIC website to request that your number be blocked.

Tips Successful Visit

  • ✓ Pick a time within the daily online visitation blocks (6:00 am to 11:00 am, 1:00 pm to 5:00 pm, or 7:00 pm to 11:59 pm).
  • ✓ Use a reliable internet connection so the visit does not freeze or drop.
  • ✓ If the system will not load, you cannot connect, or you get audio/video issues, call NCIC tech support at 1-844-724-2076.

Since video visits are billed at $0.35/minute, review the pricing details before you confirm your session. Any promotions NCIC offers will be listed on the vendor site, not through the jail directly.

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