How to send messages, photos, and packages
All internet (video) visits at Tom Green County Jail must be scheduled through the NCIC website. You'll book your visit and see available time slots directly in the NCIC portal. The schedule lists multiple daily visitation blocks, so check the portal for specific open hours. Video visits cost $0.35 per minute, and any promotions are typically posted on the vendor's site. If you run into account or connection problems, use the visitation vendor's tech-support phone number for troubleshooting. For phone calls, the jail publishes instructions, a phone number, and a vendor website to block unwanted inmate calls. Calls are free within the local dialing area during booking, and holding-cell phones are collect-only.
Search for a loved one and send messages and photos in minutes.
If you've been surprised to see Tom Green County Jail mail going to Longview, here's why: most inmate mail is now routed through an off-site processing address before it reaches your loved one.
If you're sending a letter to someone at Tom Green County Jail, it won't go directly to San Angelo. Instead, it routes through a processing center in Longview, where it's scanned before reaching your loved one.
Schedule internet (video) visits through the NCIC website. Tom Green County Jail requires all bookings through that portal and posts available visit blocks there. You'll typically create an account, choose a time slot, then follow the vendor's payment and confirmation steps.
Video visits cost $0.35 per minute. Any promotions or special offers may be listed on the vendor’s visitation site.
Yes. The jail provides instructions along with a phone number and vendor website to request call blocking. For technical issues with calling or video visits, use the vendor tech-support phone number the jail provides.
Calls are free within the local dialing area during the booking process. Holding-cell phones at the facility are collect-only.
If your loved one was just arrested and is going through booking at Tom Green County Jail, they can make free phone calls within the local dialing area during that process. Once booking wraps up, things change. The holding cells at the Tom Green County Detention Facility do have phones, but they're collect-call only. That means you'll need to be able to accept a collect call when they dial your number.
Dropping off medication or prescription glasses at Tom Green County Jail is usually straightforward. Just confirm acceptance first and bring items in the required condition.
If you need to put money on someone's account at Tom Green County Jail, there are a few approved ways to do it. The key thing to watch is timing, especially if the money is meant for that week's commissary.
