Phone Calls from Tomoka: AdvancePay, the Free Weekly Call, Rates, and Support

AdvancePay is a prepaid phone account you set up and fund to receive calls from someone who's incarcerated. You're paying for the calls, so keeping money in the account is what keeps those calls coming through.

There's also a free option built in: every incarcerated individual gets one free phone call each week, up to 5 minutes, under the GTL/ConnectNetwork contract. It's typically the first call they make that week - so if you're expecting a check-in, that first call is most likely to come through at no charge.

Calls within the North American Dialing Plan cost $0.135 per minute. Keep that rate in mind when deciding how much to load onto your prepaid account.

Calls max out at 30 minutes, so even a long conversation has a built-in cutoff. After a call ends, there's a 30-minute waiting period before that person can complete another one. This matters if a call drops and you're expecting them to call right back.

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• ✓ Expect one free phone call per week, up to 5 minutes, per incarcerated individual
• ✓ Budget $0.135 per minute for calls within the North American Dialing Plan
• ✓ Remember that with AdvancePay, you fund the prepaid account and the called party pays the phone charges

If something looks off with charges or your balance, hold onto any receipts or confirmation details from your deposits. You'll want them handy when you call for help. For billing questions or account issues, reach ConnectNetwork/GTL support at 866-732-9098 - live help is available 24/7.