Setting Up Phone Calls from Topeka: ICSolutions Prepaid Account Guide

Phone service for residents is provided by ICS Corrections, Inc. (ICSolutions). You can set up a prepaid account at no cost either online through ICSolutions or by calling customer service at 1-888-506-8407.

1. Choose how you want to sign up - set up your prepaid account online through ICSolutions, or call 1-888-506-8407.
2. Create the prepaid account - follow the prompts to establish the account in your name (the called party).
3. Keep the account info handy - you’ll want it available any time you need to add, verify, or troubleshoot a number tied to calls.

Using a cell phone? A prepaid account isn't optional - it's required. Residents can't call cell phones unless you've set up a prepaid account with the phone company. This is often why calls aren't coming through. Get the account set up, and you'll be able to connect.

• ✓ Expect a new number to take activation steps before it can receive calls.
• ✓ Make sure any new number the resident wants to call gets verified and activated.
• ✓ If calls aren’t coming through yet, double-check whether the number has finished verification/activation.

Calls from Topeka may be monitored and recorded under KAR 44-2-102(c) - attorney calls are the exception. Assume every other conversation is being listened to.

Residents can make collect or prepaid calls, but they can't receive incoming calls. You won't be able to dial in and reach them directly - instead, you're setting things up so they can call you.

1. Set up your prepaid account - use the ICSolutions website or call 1-888-506-8407 to establish the account at no cost.
2. Make sure your phone number is on the approved call list - the resident has to request new numbers to be added.
3. Complete verification/activation for new numbers - every new number must be verified and activated before the resident is allowed to call it.
4. Wait to expect calls until activation is done - if the number isn’t fully verified/activated yet, calls won’t go through even if your account is set up.

Knowing when your loved one can actually get to a phone helps with timing. Residents have access to coinless phones during yard periods, and each living unit has designated evening hours for calls.

• ✓ Prepaid account is set up through ICSolutions (online or by calling 1-888-506-8407).
• ✓ Any new number is verified and activated before you expect it to receive calls.
• ✓ You’re ready for the reality that calls (except attorney calls) may be monitored and recorded.