Why Your Loved One at Torrance County Can't Call You Back — and How to Leave an Urgent Message
If you've tried calling Torrance County Detention Facility hoping your loved one could just call you back, the system there doesn't work that way. Here's how it actually works, and what to do when you need to get a message through fast.
At Torrance County Detention Facility, detainees cannot receive incoming calls. That means you cannot call and be connected directly to your loved one, even if the situation feels urgent.
Need basic information about a detainee at Torrance County Detention Facility? Call (505) 452-4821 between 7 a.m. and 3 p.m. If you need to get an urgent message to the detainee directly, that's a different process: call (505) 384-2711 and be ready to leave identifying details so staff can match your message to the right person.
- ✓ Call (505) 452-4821 (7 a.m. to 3 p.m.) if you need information about a detainee at Torrance County Detention Facility.
- ✓ Call (505) 384-2711 if you need to leave an urgent message for a detainee.
To leave an urgent message for a detainee, call (505) 384-2711. Give the detainee's full name and alien registration number (A-number), then leave your own name and a phone number where you can be reached. Including all of this up front helps staff get the message to the right person without delays.
- ✓ Detainee’s full name
- ✓ Detainee’s alien registration number (A-number)
- ✓ Your name
- ✓ Your telephone number
Once you leave an urgent message, Torrance County staff will pass it along to the detainee. The facility's public guidance doesn't spell out how quickly messages are delivered or whether you'll get any confirmation. If timing matters, ask about that when you call.
Note: The facility's posted guidance doesn't specify delivery times or whether callers receive confirmation. If you need a timeframe, ask staff directly when you place the call.
Since detainees can't receive incoming calls, the urgent message line is your main option for passing along time-sensitive information. The published instructions tell you what to provide (the detainee's full name and A-number, plus your name and phone number), but they don't address whether messages are kept confidential or whether the line is monitored outside certain hours. If you have privacy concerns or need to know when your message will actually be relayed, ask those questions when you call (505) 384-2711.
- ✓ Why can’t they call me back if I call the facility? Detainees at Torrance County Detention Facility cannot receive incoming calls.
- ✓ What number do I call to ask about a detainee? Call (505) 452-4821 between 7 a.m. and 3 p.m.
- ✓ How do I leave an urgent message? Call (505) 384-2711 and leave the detainee’s full name, alien registration number, and your name and telephone number.
- ✓ Will the message actually reach them? The facility states the detainee will be given your message.
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