How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Travis County Correctional Complex.

Sending Photos and Postcards

A great way to send love and support to a loved one at Travis County Correctional Complex is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Travis County Correctional Complex.

Frequently asked questions about Travis County Correctional Complex

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Travis County Correctional Complex.

2. How much does it cost to send a message to Travis County Correctional Complex?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Travis County Correctional Complex?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Travis County Correctional Complex. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Travis County Correctional Complex. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Travis County Correctional Complex?

   Mailing address:

   Travis County Correctional Complex
   3614 Bill Price Rd
   Del Valle, TX 78617
   Phone: (512) 854-9889

   Business hours:

   • Monday: 8:00 AM – 5:00 PM
   • Tuesday: 8:00 AM – 5:00 PM
   • Wednesday: 8:00 AM – 5:00 PM
   • Thursday: 8:00 AM – 5:00 PM
   • Friday: 8:00 AM – 5:00 PM
   • Saturday: Closed
   • Sunday: Closed

5. What are the visiting hours at Travis County Correctional Complex?

   Visiting hours at Travis County Correctional Complex vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (512) 854-9889 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Travis County Correctional Complex?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Travis County Correctional Complex for their specific mail policies.

7. How do I send money to an inmate at Travis County Correctional Complex?

   You can send money to an inmate at Travis County Correctional Complex through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Travis County Correctional Complex?

   Many facilities now offer video visitation as an alternative to in-person visits. At Travis County Correctional Complex, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Travis County Correctional Complex?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Travis County Correctional Complex for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Travis County Correctional Complex, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Through comprehensive therapeutic interventions and structured educational opportunities, the population at Travis County Corrections Complex receives multifaceted support designed to address underlying challenges while building essential life skills. The facility's approach recognizes that meaningful rehabilitation requires addressing both immediate needs and long-term reintegration goals, creating an environment where individuals can develop the tools necessary for successful community reentry.

Educational initiatives form a cornerstone of the supportive framework, with programs typically encompassing basic literacy instruction, GED preparation, and vocational training opportunities. Tutoring programs may provide individualized assistance to help participants overcome educational barriers they may have encountered prior to incarceration. These academic pursuits often serve as stepping stones toward employment readiness, while simultaneously fostering a sense of personal accomplishment and intellectual growth among the population.

Additionally, therapeutic and enrichment programs address the complex factors that frequently contribute to justice system involvement. Substance abuse treatment programs typically offer evidence-based interventions that help individuals understand and manage addiction-related behaviors. Work programs may provide practical skill development while instilling discipline and routine, and specialized offerings such as music programs and animal care programs often serve therapeutic purposes by promoting emotional regulation, responsibility, and positive social interaction. These diverse support mechanisms work collectively to create pathways toward healing and successful community reintegration for the population served.

Daily Life & Visitation

Systematic organization and carefully structured routines form the backbone of how the population navigates their daily experience within the Travis County Corrections Complex, where administrative protocols and security procedures actively shape every aspect of residential life. At present, the facility operates on a regimented schedule that typically begins with early morning counts and meal service, followed by structured programming periods that may include educational classes, vocational training, or work assignments throughout various departments such as kitchen services, maintenance, or laundry operations. The population generally moves through their day according to predetermined schedules that supply both predictability and order, with activities rotating between housing units to accommodate the diverse needs of residents while maintaining security protocols.

Living accommodations within the facility typically consist of multi-occupancy housing units where the population shares dormitory-style or cell-based arrangements, depending on classification levels and individual circumstances. Additionally, residents usually have access to basic personal property allowances and may utilize commissary services to supplement their daily needs with approved items such as hygiene products, snacks, and writing materials. Meal service generally occurs at designated times in common dining areas, where the population receives nutritionally planned meals that meet standard dietary requirements, while special dietary needs are often accommodated through medical or religious meal programs.

While security considerations necessarily influence all activities, the facility typically offers recreational opportunities that may include outdoor exercise periods, indoor fitness activities, and organized sports when space and staffing permit. Programming schedules usually encompass educational services, substance abuse counseling, and life skills workshops designed to support rehabilitation goals, though availability may vary based on facility resources and individual eligibility. Family connections remain vital to the population's well-being, with visitation policies generally allowing for scheduled visits from approved family members and friends, while telephone access and correspondence typically provide additional means of maintaining important relationships with loved ones in the community.