Penmate Inmate Support Guides
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Setting Up Phone Calls and Tablet Messaging at Travis County Jail (ViaPath & GettingOut)

Setting up phone calls and tablet messaging at Travis County Jail comes down to picking the right payment option and knowing which vendor handles what. Here's what you need to know about ViaPath's two calling options, GettingOut tablets, and Video Relay Service (VRS).

• 2 min read • tcsheriff.org
Setting Up Phone Calls and Tablet Messaging at Travis County Jail (ViaPath & GettingOut)

ViaPath handles phone calls at Travis County Jail and offers two payment options. The first is a prepaid calling account - you set it up in advance and control how much goes toward calls. The second is PIN debit, which funds calls differently. Not sure which to pick? Think about what matters most to you. A prepaid account lets you monitor spending and reload as needed. PIN debit works through a separate funding method. Both run through ViaPath's phone service for Travis County.

Viapath Numbers

  • ✓ Advanced Pay (prepaid): 1-800-483-8314
  • ✓ PIN Debit: 1-855-706-2445
  • ✓ ViaPath Technologies Phone Account Customer Support: 1-877-650-4249

Travis County Jail provides wireless tablets through GettingOut. These aren't just for messaging - your loved one can also use them for education, vocational training, and approved multimedia content. It's a way to stay connected and engaged while in custody.

  1. Download the “Travis County Tablet Services” app - this is the app Travis County points families to for GettingOut tablet information and account creation.
  2. Create your account in the app - follow the prompts to set up your GettingOut tablet account.
  3. Connect the account to your incarcerated person - use the app’s process to link your account so you can use GettingOut-related tablet services for your loved one at Travis County Jail.

For anyone who is deaf or hard of hearing, Travis County offers Video Relay Services (VRS) at kiosks. These video calls run through ViaPath Technologies and come at no extra charge.

Setting Up Phone Calls and Tablet Messaging at Travis County Jail (ViaPath & GettingOut)

Tip: The facility's basic overview doesn't spell out exact fees or plan details. Call ViaPath directly - using the Advanced Pay, PIN Debit, or customer support numbers listed above - to get specifics before you commit.

For tablets, use the GettingOut onboarding inside the

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