How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Travis County Jail.

Sending Photos and Postcards

A great way to send love and support to a loved one at Travis County Jail is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Travis County Jail.

Frequently asked questions about Travis County Jail

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Travis County Jail.

2. How much does it cost to send a message to Travis County Jail?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Travis County Jail?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Travis County Jail. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Travis County Jail. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Travis County Jail?

   Mailing address:

   Travis County Jail
   500 W 10th St
   Austin, TX 78701
   Phone: (512) 854-9889

5. What are the visiting hours at Travis County Jail?

   Visiting hours at Travis County Jail vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (512) 854-9889 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Travis County Jail?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Travis County Jail for their specific mail policies.

7. How do I send money to an inmate at Travis County Jail?

   You can send money to an inmate at Travis County Jail through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Travis County Jail?

   Many facilities now offer video visitation as an alternative to in-person visits. At Travis County Jail, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Travis County Jail?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Travis County Jail for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Travis County Jail, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

The Travis County Corrections Bureau maintains a commitment to providing comprehensive care that addresses both the safety and welfare needs of inmates housed at the Travis County Correctional Complex. Located in Del Valle, Texas, this facility operates alongside the central booking facility to serve both male and female inmates across maximum, medium, and minimum-security classifications. The complex's dedication to high standards of service extends beyond basic housing to encompass programs designed to support inmate rehabilitation and successful community reintegration.

Educational and vocational programming at the facility typically includes GED preparation classes, basic literacy instruction, and job readiness training to help inmates develop essential skills for employment upon release. The complex may offer substance abuse counseling programs, mental health services, and behavioral intervention programs that address underlying issues contributing to criminal behavior. Religious services and chaplaincy programs often provide spiritual support and guidance, while library services may offer access to legal research materials and recreational reading. Work programs within the facility can include kitchen duties, maintenance tasks, and laundry operations that teach valuable work skills while supporting facility operations.

The correctional complex's approach to inmate welfare often encompasses medical and dental care services, along with programs that may include life skills workshops, anger management classes, and family communication support through visitation and correspondence programs. Transportation services ensure inmates can attend court appearances and medical appointments as needed. The facility's multi-level security structure allows for appropriate program placement based on individual needs and security classifications, supporting a comprehensive approach to corrections that balances public safety with inmate rehabilitation goals.

Daily Life & Visitation

The Travis County Correctional Complex on Bill Price Road in Del Valle operates with structured security classifications that shape each resident's daily experience. Inmates are housed according to maximum, medium, and minimum-security designations, with both male and female populations maintained in separate housing areas. The facility's commitment to providing a safe and secure environment influences every aspect of the daily schedule, from meal times to recreational activities.

Morning routines typically begin early with headcounts and breakfast service, followed by work assignments or educational programming based on each individual's security level and classification. The complex may offer various programs throughout the day, including vocational training, educational classes, and counseling services. Inmates often participate in facility maintenance duties, kitchen work, or other institutional jobs that help maintain daily operations while providing structure and potential skill development.

Family connections remain an important part of daily life, though visitors should expect to go through screening checkpoints upon entering the facility. Those planning visits are encouraged to arrive at least 45 minutes early to allow adequate time for the security screening process. Communication with family members may include phone calls during designated hours and correspondence, helping inmates maintain important relationships during their stay. For specific information about visiting schedules or facility policies, families can contact the jail information line at 512-854-4180.