Travis County State Jail, TX
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Guides for This Facility
How Attorneys Can Set Up Confidential Phone & Video Calls at Travis County Correctional Complex
Keeping attorney-client communication privileged at Travis County Correctional Complex comes down to two things: using the facility's attorney phone process correctly and getting your attorney video visit account verified before you try to schedule.
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How to Schedule Your First Visit at Travis County Correctional Complex (Face-to-Face vs. Onsite Video)
Scheduling your first visit at Travis County Correctional Complex (TCCC) is straightforward once you understand your options. Here's how face-to-face visits compare to onsite video visits—and how to lock in your time slot without getting turned away at check-in.
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Sending Money & Getting Commissary for Someone at Travis County Correctional Complex
However you send money to someone at Travis County Correctional Complex (TCCC), the deposit needs the right identifiers to land in the correct account. Before you start, gather the inmate's full name, date of birth, and their Jail ID Number or Booking Number. Don't have those details? Use the county's Inmate Search to look them up first. Guessing is one of the fastest ways to create delays.
Read GuideAt a Glance
Visitation
- Visitors are allowed two visits per week, which can be face-to-face or onsite video (kiosk).
- On-site visitation hours are Wednesday through Sunday from 8:00 am to 9:00 pm.
- Face-to-face visitation is non-contact and must be scheduled at least 24 hours in advance using ViaPath Technologies’ Travis County scheduler.
Communication
- Travis County provides GettingOut wireless tablets for incarcerated people to access communication, education, and multimedia content.
- GettingOut tablet customer service is available 24/7 and help resources are published at the vendor site.
- Deaf and hard-of-hearing inmates may make Video Relay Service calls at no charge using kiosks in housing units.
Mail & Letters
- All mail must be sent directly to the inmate at the facility and include the inmate’s full name, date of birth, and jail/booking number.
- Senders must include a return address on all mailed items.
- Books, magazines, and newspapers must be mailed directly from a U.S. publisher or bookstore with a store hand stamp; inmates may possess up to two books and two magazines.
Sending Money
- In-person deposits at TCCC Finance Building #230 must be money orders or cashier's checks payable to 'Inmate Trust Fund'.
- The finance office does not accept credit/debit cards or personal checks for in-person deposits.
- Money orders over $100 are not accepted for deposit to an inmate trust account.
Contact Info
- The Travis County Jail lobby will be closed starting Monday 9/8/25 and the Jail Information Desk will be moved to the Blackwell Thurman Criminal Justice Center.
- Travis County Jail is located at 500 W. 10th St., Austin, TX 78701.
- Travis County Correctional Complex is located at 3614 Bill Price Rd., Del Valle, TX 78617.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Travis County State Jail allows two visits per week—either face-to-face or onsite video (kiosk). On-site visitation runs Wednesday through Sunday, 8:00 am to 9:00 pm. Face-to-face visits are non-contact and must be scheduled at least 24 hours ahead using ViaPath Technologies' Travis County visitation scheduler. For onsite video questions, call ViaPath customer support at 1-855-208-7349. Arrive at least 30 minutes early. Check-in closes 15 minutes before your visit, and late arrivals aren't accepted. You'll wait in the central lobby until staff direct you to your assigned booth, then exit promptly when the visit ends. Face-to-face visits allow two visitors (three if a child under 12 is present). Minors under 17 must be accompanied by a parent or guardian, and anyone 17 or older needs a government-issued photo ID. Dress conservatively—no outside food or drinks allowed. Attorney video visits have separate registration requirements.
Read full guideCommunication
People in custody at Travis County State Jail can use GettingOut wireless tablets for video calls, messaging, education, and multimedia content. Having tablet or account trouble? GettingOut offers 24/7 customer support and publishes online help resources. For traditional phone calls, ViaPath Technologies handles services and prepaid calling accounts—setting up a prepaid account helps you control and plan calling costs. Deaf and hard-of-hearing inmates can place Video Relay Service (VRS) calls at no charge using kiosks in the housing units. Attorneys have a separate, free local call option, and registered attorney phone and video communications are not recorded.
Read full guideMail & Letters
Address mail directly to the inmate at Travis County State Jail, including their full name, date of birth, and jail/booking number. Every item must show your full return address. Books, magazines, and newspapers have extra rules: they're only accepted when shipped directly from a U.S. publisher, publication supplier, or a bookstore with a store hand stamp. Inmates can have no more than two books and two magazines at a time. Many items count as contraband and will be returned to sender—including loose postage stamps, blank paper, art supplies, and greeting cards with musical devices. Sending photos? Stick to the format limits. Photos over 8"x10", Polaroids, framed photos, albums, slides/negatives, and laminated photos are all prohibited.
Read full guideSending Money
Travis County State Jail handles inmate money through the TCCC Finance Building #230 and by mail. For in-person deposits, bring a money order or cashier's check made payable to
Read full guideCommon Questions
Showing 6 of 15What are the visiting hours at Travis County State Jail?
On-site visitation at Travis County State Jail is available Wednesday through Sunday from 8:00 am to 9:00 pm.
VisitationHow do I schedule a face-to-face visit at Travis County?
Schedule a non-contact, face-to-face visit at least 24 hours in advance using ViaPath Technologies’ Travis County visitation scheduler. For onsite video visit questions, call ViaPath customer support at 1-855-208-7349.
VisitationWhen should I arrive and what happens if I’m late for a scheduled visit?
Arrive at least 30 minutes before your visit so you have time to check in. Check-in closes 15 minutes before the visit, and late check-ins are not accepted; you’ll wait in the central lobby until staff direct you to your assigned booth.
VisitationHow do I get help with a GettingOut tablet used by someone at Travis County State Jail?
GettingOut offers 24/7 customer service for tablet issues and lists help resources online. Start with the GettingOut help page for troubleshooting, or contact their support team for real-time assistance.
CommunicationHow can a deaf or hard-of-hearing person at Travis County place video calls?
Deaf and hard-of-hearing inmates can use Video Relay Service (VRS) to place video calls at no charge. VRS is available through kiosks located in the housing units.
CommunicationHow do attorneys make confidential, unrecorded calls or video visits with clients at Travis County?
Attorneys can use a free local call option that isn't recorded. Calls are limited to one authorized business number and 20 minutes. Attorney phone and video systems require separate registration—once properly registered, those communications are not recorded.
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Did You Know?
Starting Monday, 9/8/25, the jail lobby at Travis County State Jail will be closed. The Jail Information Desk is moving to the Blackwell Thurman Criminal Justice Center. An after-hours assistance phone number is available.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify