How Attorneys Can Set Up Confidential Phone & Video Calls at Travis County Correctional Complex
Keeping attorney-client communication privileged at Travis County Correctional Complex comes down to two things: using the facility's attorney phone process correctly and getting your attorney video visit account verified before you try to schedule.
Travis County Correctional Complex offers free local phone calls for attorneys so incarcerated clients can reach you. Each call is limited to 20 minutes. These calls are free and not recorded - which is exactly why you want to set up your attorney phone registration correctly from the start.
Heads up: Only one business telephone number can be authorized for an attorney on the facility’s attorney call list. If your firm uses multiple direct lines, pick the best single business number to use consistently.
- Call 512-854-4666 and leave a message - this is the number used to have your client notified to call you.
- Include the client’s booking number - have it ready before you call so the message is complete.
- Include the client’s full name - use the legal name the jail has on file.
- Include the client’s date of birth - this helps staff match your request to the correct person.
Recording warning: Conversations to phone numbers and/or persons that are not registered as attorneys on the TCSO Private Do Not Record List are subject to recording.
The free local attorney call process is built for privileged communication: calls are capped at 20 minutes, cost nothing, and aren't recorded. But here's the catch - confidentiality only applies if you're properly registered. Conversations to numbers or people not on the TCSO Private Do Not Record List are subject to recording. Double-check that your attorney number is the one that's actually registered.
Video Account Registration
- ✓ Upload a current photo of a government-issued photo ID
- ✓ Enter your Bar Card Number
For attorney video visits, you must schedule the visit yourself - your client can't do it for you. There's also a verification step that catches people off guard: your attorney video visitation account must be verified by Travis County Sheriff's Office (TCSO) reception staff before you can book anything. Try to schedule before verification is complete, and you'll be stuck waiting.
Tip: Complete your attorney video account registration (government ID upload and Bar Card Number) early, then wait for TCSO reception staff verification before you attempt to schedule your first attorney video visit.
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