How to Schedule Your First Face-to-Face Visit at Travis County Correctional Complex (TCCC)
Your first in-person visit at Travis County Correctional Complex (TCCC) is straightforward once you know the system. Visits are non-contact, you'll need to schedule ahead of time, and check-in has a firm cutoff. Follow the steps below to book your slot and show up ready.
Face-to-face visits at TCCC are non-contact - you'll be separated from the person you're visiting during the session. The facility is located at 3614 Bill Price Rd., Del Valle, TX 78617. Before booking a time, confirm where your loved one is housed. This ensures you're planning for the right location and process. Keep their identifying details handy too. You'll need them when scheduling, checking in, and handling other basics like adding money to an account.
- ✓ Have the inmate’s full name, date of birth, and Jail ID or Booking Number available when you’re confirming details or handling related tasks.
Face-to-face visits at TCCC must be booked at least 24 hours in advance. Scheduling goes through ViaPath Technologies (Travis County Visitation Scheduling), so don't wait until the day you want to visit. Pick a time that works and reserve it before the cutoff.
Having trouble scheduling? ViaPath's visitation customer support line is 1-855-208-7349. One thing to keep straight: onsite video visits can be scheduled through ViaPath or by using the kiosk in the TCCC Visitation Center. Face-to-face visits still require advance booking through ViaPath - the kiosk is only for onsite video scheduling, not a last-minute workaround for in-person visits.
Plan ahead: Visitors are allowed two visits per week (either face-to-face or onsite video), so choose your time slots carefully.
Onsite visitation at TCCC (face-to-face and kiosk video) runs Wednesday through Sunday, 8:00 am to 9:00 pm. County holidays are excluded. If you're planning a visit around a holiday weekend, assume the schedule may not be available that day.
- Arrive at least 30 minutes early - you need that time to get checked in so your visit can start on schedule.
- Beat the 15-minute cutoff - check-in ends 15 minutes before your scheduled visit time, and late check-ins aren’t accepted.
Visitor limit: Only two visitors are allowed in the face-to-face visitation area (three if children under 12 are present).
What to Bring
- ✓ A government-issued photo ID for every visitor age 17 and older
- ✓ If you’re bringing anyone under 17, they must be accompanied by a parent or guardian
- ✓ The inmate’s full name, date of birth, and (if you have it) their Jail ID or Booking Number
Heads up: No food or beverages are permitted in the visitation area.
The biggest pitfalls for first-time visitors are timing and scheduling. Book your face-to-face visit at least 24 hours ahead through ViaPath, then give yourself extra travel time - arrive at least 30 minutes early. Don't cut it close. Check-in ends 15 minutes before your scheduled start time, and late arrivals won't be accepted. If the scheduling system gives you trouble, call ViaPath customer support at 1-855-208-7349.
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