Understanding Travis County's Two-Visits-Per-Week Rule
Planning a visit to Travis County? Here's the key scheduling rule: you get two visits per week total, and different visit types count toward the same limit.
Travis County uses a combined weekly limit - two visits total, whether face-to-face or onsite video (kiosk). One of each? That's your two. Two kiosk visits? No face-to-face until next week.
Onsite visitation runs Wednesday through Sunday, with time slots between 8:00 am and 9:00 pm. Face-to-face visits are non-contact - expect a barrier rather than physical contact. Visitor limits matter too. Only two people can enter the face-to-face visitation area at once. The exception: if a child under 12 is visiting, three visitors are allowed. Anyone under 17 must be accompanied by a parent or guardian. One more thing - no food or beverages in the visitation area. Handle snacks before or after your visit.
The two-visit cap shapes how you schedule. Face-to-face visits require at least 24 hours advance notice through ViaPath Technologies Travis County Visitation Scheduling - plan accordingly. Onsite video visits offer more flexibility. Schedule in advance through ViaPath, or book at the kiosk in the TCCC Visitation Center. But remember: a kiosk visit still counts toward your weekly two. If you want to save a slot for face-to-face, think twice before booking that video visit.
- ✓ Arrive at least 30 minutes early to check in.
- ✓ Make sure you’re checked in no later than 15 minutes before the visit start time - late check-ins are not accepted.
Schedule window: Onsite visitation runs Wednesday–Sunday, with visit time slots between 8:00 am and 9:00 pm.
Run into a scheduling issue? ViaPath customer support can help: 1-855-208-7349. If you can't book an onsite video visit ahead of time, head to the kiosk at the TCCC Visitation Center instead.
- Use ViaPath to rebook - For face-to-face visits, schedule through ViaPath Technologies Travis County Visitation Scheduling; for onsite video, you can schedule through ViaPath or at the kiosk.
- Count your weekly visits before you confirm - Remember the limit is two visits per week total, and it combines face-to-face and onsite video visits.
- Book face-to-face at least 24 hours ahead - If you’re rescheduling a face-to-face visit, make sure the new time is at least 24 hours in advance.
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