Why You Need to Arrive 30 Minutes Early for Visits at Travis County (and What Happens If You Don't)
Visiting someone at the Travis County Correctional Complex? Timing trips people up more than anything else. Arriving early isn't a suggestion — it's how you keep your visit from getting canceled.
Plan to arrive at least 30 minutes before your scheduled visit time. That buffer covers check-in, and the facility makes it clear: showing up early is part of the deal.
Here's the hard cutoff: check-in closes 15 minutes before your visit begins. No exceptions. If you're walking in close to start time, you're already in trouble - the check-in window may already be shut.
Onsite visitation - both face-to-face and video kiosk - runs Wednesday through Sunday, 8:00 am to 9:00 pm, except county holidays. The Sheriff's Office updated the schedule the week of September 1, 2024, so double-check current hours before you head out.
Why so strict? Visits run in set time windows, and the facility keeps everyone on that timetable. Closing check-in 15 minutes early lets staff start visits on time instead of playing catch-up all day.
Why it's so strict: You're limited to two visits per week, and the face-to-face area has a set capacity. Late arrivals throw off the flow for everyone.
Show up late and you may not get in at all. Check-in ends 15 minutes before your visit starts, and late arrivals aren't accepted. Miss that cutoff and your visit is canceled.
Canceled because you were late? You'll need to re-register through ViaPath's Travis County Visitation Scheduling system for the next available slot. Since you only get two visits per week - face-to-face or onsite video - a missed visit can really limit your options.
Tips
- ✓ Bring a government-issued photo ID if you’re 17 or older
- ✓ If you’re bringing anyone under 17, make sure they’re accompanied by a parent or guardian
- ✓ Keep your group within the face-to-face visitor limit: two visitors, or three if a child under 12 is present
- Treat “30 minutes early” as your minimum - plan your arrival for at least 30 minutes before your scheduled visit so you have time to check in.
- Aim to be checked in before the 15-minute cutoff - check-in ends 15 minutes prior to the visit start time, and late check-ins aren’t accepted.
- Build in a real travel buffer - if you can, arrive earlier than 30 minutes so a delay on the way doesn’t turn into a canceled visit.
Face-to-face visits require scheduling at least 24 hours in advance through ViaPath Technologies Travis County Visitation Scheduling. Keep your login details handy before you leave home. If something goes wrong and you need to rebook, you'll be ready to grab the next slot without losing another day.
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