Send Photos & Mail at Travis County State Jail, TX

How to send messages, photos, and packages

Overview

People in custody at Travis County State Jail can use GettingOut wireless tablets for video calls, messaging, education, and multimedia content. Having tablet or account trouble? GettingOut offers 24/7 customer support and publishes online help resources. For traditional phone calls, ViaPath Technologies handles services and prepaid calling accounts—setting up a prepaid account helps you control and plan calling costs. Deaf and hard-of-hearing inmates can place Video Relay Service (VRS) calls at no charge using kiosks in the housing units. Attorneys have a separate, free local call option, and registered attorney phone and video communications are not recorded.

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Quick Facts

Travis County provides GettingOut wireless tablets for incarcerated people to access communication, education, and multimedia content.
GettingOut tablet customer service is available 24/7 and help resources are published at the vendor site.
Deaf and hard-of-hearing inmates may make Video Relay Service calls at no charge using kiosks in housing units.
Families can set up a prepaid calling account for an inmate through ViaPath Technologies to manage calling costs.
ViaPath provides payment and support phone lines for the facility (Advanced Pay 1-800-483-8314; PIN Debit 1-855-706-2445; ViaPath customer support 1-877-650-4249).

Send Photos & Mail Guides

What Gets Rejected: Travis County's Mail & Books Rules (What to Avoid Sending)

Getting mail returned is frustrating—and expensive. Here's how to avoid the most common reasons letters, photos, and books get rejected at Travis County facilities.

What You Can and Can't Mail to an Inmate at Travis County (Including Books & Magazines)

To get your letter or card delivered, send it directly to the specific Travis County facility where the person is currently housed. If it’s mailed somewhere else (even within the same jail system), it can delay delivery or get kicked back.

What you can and can't mail to an inmate at Travis County (including books and photos)

Mail rules feel picky, but they're predictable once you know what gets flagged. Here's how to address items correctly, avoid common contraband, and send books and photos without getting them returned.

Common Questions

How do I get help with a GettingOut tablet used by someone at Travis County State Jail?

GettingOut offers 24/7 customer service for tablet issues and lists help resources online. Start with the GettingOut help page for troubleshooting, or contact their support team for real-time assistance.

How can a deaf or hard-of-hearing person at Travis County place video calls?

Deaf and hard-of-hearing inmates can use Video Relay Service (VRS) to place video calls at no charge. VRS is available through kiosks located in the housing units.

How do attorneys make confidential, unrecorded calls or video visits with clients at Travis County?

Attorneys can use a free local call option that isn't recorded. Calls are limited to one authorized business number and 20 minutes. Attorney phone and video systems require separate registration—once properly registered, those communications are not recorded.

How should I address mail to an inmate at Travis County State Jail?

Mail must be sent directly to the inmate at the facility and should include the inmate’s full name, date of birth, and jail/booking number. Make sure your full return address is on every mailed item.

Can I send photos to an inmate at Travis County State Jail?

Yes, but certain types aren't allowed: photos over 8"x10", Polaroids, framed photos, photo albums, slides or negatives, and laminated photos. If you're unsure whether a photo meets the rules, check with the facility before sending.

Can I mail books or magazines to an inmate at Travis County State Jail?

Yes, but they must be mailed directly from a U.S. publisher, publication supplier, or a bookstore with a store hand stamp. Inmates can have up to two books and two magazines at a time.