How to Contact an Inmate at Trenton Correctional Institution, SC (SC)
Staying in touch with someone at Trenton Correctional Institution is easier when you know the South Carolina Department of Corrections rules upfront. Here's what you need to know about phone calls and sending money, plus a few things worth double-checking before you start.
When you receive a call from a South Carolina DOC inmate, the phone system gives you a choice: block future calls from that specific inmate, or block calls from all inmates in the S.C. Department of Corrections.
Mailing a trust account deposit by money order? The payee matters. Make it out to "GTL Financial Services," keep the amount at $300 or less, and use U.S. dollars only. On the deposit form, write the offender's full name and double-check the offender ID so the funds credit to the right account.
Don't include anything extra in the envelope. No staples, paper clips, stamps, cash, letters, photos, or other items. Just the deposit form and the money order.
GTL refunds for phone time, tablet time, link units, or similar purchases typically arrive 2 to 4 weeks after GTL receives your request. If 30 days pass with no refund, call 1-866-640-5445 (Monday through Friday, 6am to 8pm Eastern).
- Listen to the prompts when an inmate call comes in - You will be given the option to block that individual inmate or block calls from all S.C. DOC inmates.
- Block your number by phone if you need to - Call 1-866-230-7761 and ask that your number be blocked from receiving inmate calls.
- ✓ Make the money order payable to “GTL Financial Services.”
- ✓ Keep the money order at $300.00 or less.
- ✓ Use U.S. dollars.
- ✓ On the deposit form, use the offender’s full name and double check the offender ID.
- ✓ Mail only the deposit form and the money order.
- ✓ Do not include staples, paper clips, stamps, cash, letters, photos, or any other items.
- Allow time for processing - GTL mails refunds within 2 to 4 weeks after they receive your request.
- Follow up after 30 days - If you have not received your refund within 30 days of submitting the request, call 1-866-640-5445 (Mon to Fri, 6am to 8pm Eastern).
Note: Phone systems and vendor processes change. Before relying on call-blocking prompts or the block-request line (1-866-230-7761), confirm it's still current for S.C. DOC calls.
Note: Before mailing a money order, confirm the current deposit form and requirements. Double-check the payee name ("GTL Financial Services"), the $300 limit, the U.S. currency requirement, and that you've included the offender's full name and correct ID.
Note: Requesting a GTL refund? Confirm the timeline and follow-up number are still accurate. The current contact is 1-866-640-5445 (Mon to Fri, 6am to 8pm Eastern) if you haven't received your refund within 30 days.
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