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Phone & Messaging

How to Contact an Inmate at Facility

Want to talk with someone at Treutlen PDC? Phone calls go through Securus Technologies and follow a few strict rules. Here's what you need to know to make sure your number can receive calls.

• 2 min read Based on general GA policies
How to Contact an Inmate at Facility

Treutlen PDC uses Securus Technologies for inmate calls, including debit calling. To make calls, offenders can transfer money from their trust account to a Securus debit calling account in $1 increments. One thing that trips people up: calls only go through to numbers on the offender's Call Allow List. Even if you're ready to accept a call, the inmate can't dial you unless your number is on that approved list.

Privacy reminder: Calls may be monitored and recorded. Call forwarding and three-way calling are not permitted.

Calls max out at 25 minutes. Plan accordingly: prioritize what you need to cover, and expect the call to cut off when time runs out.

How to Contact an Inmate at Facility

Steps to Follow

  • ✓ Make sure the inmate has funds available for calling, including the option to transfer money from their trust account to a Securus debit calling account in $1 increments.
  • ✓ Confirm your phone number is on the offender’s Call Allow List, since calls can only go to approved numbers.
  • ✓ Keep the 25-minute maximum call length in mind when you plan what to talk about.
  • ✓ Expect calls to run through the Securus system.
  • ✓ Assume the call may be monitored and recorded.
  • ✓ Do not use call forwarding or three-way calling, since those features are not permitted.

Having trouble getting calls connected? Start with the basics. Confirm that Securus debit calling is set up for this facility and that trust-account-to-debit transfers (in $1 increments) are still how inmates fund their calls.

Double-check the rules that commonly block calls. Confirm whether calls are monitored and recorded, and whether call forwarding or three-way calling is blocked (it usually is). Ask if the 25-minute limit is still enforced the same way, and find out the current process for adding or updating numbers on the offender's Call Allow List.

Where to check: Look for the facility's official phone rules, or contact the records or administration office to confirm how the Call Allow List works.

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