How to deposit funds, commissary, and payment options
You can add money to an incarcerated person's trust account through online or mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders—availability depends on the facility and vendor. Trust account funds cover commissary, phone time, hygiene items, and other approved purchases. Balances may be reduced by authorized deductions like restitution. If your deposit vendor is ViaPath, families can request refunds for unused balances through the ViaPath call center. Incarcerated-side balances are refunded to trust accounts automatically. For communications, Securus says families should open an account. Phone calls may not require one, but video calls and video messaging do. Before sending money, confirm the person's full name and booking/ID, verify accepted deposit methods, and check posting times.
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If your deposits are handled through ViaPath, families can request refunds for unused ViaPath balances through the ViaPath call center. Incarcerated-side balances are refunded to trust accounts automatically.
Securus instructs families to open a Securus account for its services. Phone calls may not require an online account, but video calls and video messaging do require one—confirm which services the facility supports before you set anything up.
Don’t mail cash—most facilities refuse cash sent by mail and it will be returned. Some facilities accept U.S. Postal money orders or other vendor-specific methods, so check which deposit methods this facility accepts before mailing anything.
Video visits at Trinity River Conservation Camp are scheduled by email only. The request window is tight: submit your email between 8 a.m. Saturday and 8 a.m. Monday to book a visit for the following weekend.
Trinity River Conservation Camp handles visit scheduling differently than most CDCR facilities. The camp can't use the Visitation Scheduling Application (VSA) because fire/conservation camps lack the reliable internet connection the system requires. The bottom line: to schedule an in-person visit at Trinity River, you'll need to contact the camp directly by email or phone. There's no online VSA option here.
CDCR has switched its fire camps over to Securus for telecommunications. If you have a loved one at Trinity River Conservation Camp, Securus is the system you'll use for tablet-based video features once the facility is on the platform.
