Trousdale Turner: The 24-hour COVID-19 family hotline and when to use it

CoreCivic set up a 24-hour COVID-19 hotline for families of people incarcerated at Trousdale Turner. The number is (615) 263-3200.

The hotline was created as part of Trousdale Turner's COVID-19 response - a dedicated line for families seeking information during health-related disruptions. If you're trying to figure out what's happening at the facility, this is the number they published for exactly that purpose.

Here's the kind of disruption families faced during that period: phone calls were temporarily suspended until Monday, May 4, 2020. When normal communication channels shut down like that, a hotline can be the fastest way to confirm what's going on and when things will return to normal.

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• ✓ Call if you have COVID-19 related questions about Trousdale Turner and need the facility’s hotline information line for families.
• ✓ Call if you’re trying to confirm whether normal communication has been disrupted (for example, during the COVID response, phone calls were temporarily suspended until Monday, May 4, 2020).
• ✓ Call if your loved one’s ability to call has suddenly changed and you want to verify whether it’s connected to COVID-related movement, quarantine, or similar response measures.
• ✓ Call if you’re getting conflicting information from other sources and want to check what the facility’s published COVID hotline says for Trousdale Turner.

1. Call the 24-hour COVID-19 hotline - Use (615) 263-3200 to ask your COVID-related questions about Trousdale Turner.
2. Ask for the “current as of” date - COVID-era guidance and service changes can be time-sensitive, so confirm whether what you’re hearing is still in effect today.
3. Write down what you’re told - Note the date/time of your call and a short summary of the answer so you can track changes and follow up consistently.
4. Cross-check with official Tennessee Department of Correction information - If you’re making decisions based on what you hear, verify against current official TDOC updates as well.
5. Follow up through other official channels if needed - If your question isn’t really COVID-related (or you still don’t have clarity), you may need to contact the appropriate official facility/TDOC channel for that topic.

1. Start with identification details - “Hi, I’m calling as a family member. I’m trying to get COVID-related information about Trousdale Turner. My loved one’s name is [Full Name] and TDOC number is [Number], if needed.”
2. Ask your main question clearly - “Can you tell me what COVID-related restrictions or changes are currently affecting communication or daily operations?”
3. Confirm what’s current - “What date is this information current as of, and is anything expected to change soon?”
4. Request next steps - “If this hotline can’t answer that, who should I contact next, and what should I ask for?”