How to deposit funds, commissary, and payment options
Sending money to someone at Trousdale Corrections Facility typically goes through vendor channels like ConnectNetwork's website, toll-free phone line, payment phone numbers, or mobile app—not an in-person cash handoff. The facility directs families to official money-transfer or lockbox instructions and doesn't accept cash given to staff at visitation or sent through regular mail. For lockbox or mailed deposits, you'll usually need a money order or cashier's check made payable to the incarcerated person. Personal checks and cash are generally not accepted. Electronic payments go through third-party processors, and convenience or processing fees show at checkout—review them before confirming. Use the person's full name plus facility ID or birthdate, keep your receipt, and allow one to two business days for deposits to post.
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Adding funds to someone's account at a CoreCivic facility? You'll typically choose between three options: the mail-in lockbox, ConnectNetwork/ViaPath (online, phone, or app), or Western Union's corrections service. Which one works best depends on how quickly you need the deposit to post and what payment methods you have on hand.
Deposits are commonly made through vendor channels such as ConnectNetwork’s website, toll-free phone line, payment phone numbers, or mobile app when available. Have the incarcerated person’s full name plus facility ID or birthdate ready, keep your receipt, and allow one to two business days for some deposits to post.
Facility guidance commonly advises that cash isn’t accepted if handed to staff at visitation or sent through regular mail—use the official money-transfer channels instead. For mail/lockbox deposits, money orders or cashier’s checks payable to the inmate are typical; personal checks and cash are frequently not accepted.
Lockbox or mailed deposits commonly require a money order or cashier’s check payable to the incarcerated person. Personal checks and cash are generally not accepted for lockbox processing.
Sending mail to Trousdale Turner is straightforward—most problems come from small envelope mistakes. Use the exact address format below and include every required detail to avoid delays.
Wondering whether your loved one can get basic hygiene items? CoreCivic has made a few specific statements about Trousdale Turner that can help you know what to ask—and who to contact when you need answers.
Need COVID-19 information about someone at Trousdale Turner? There's a dedicated phone line for families, and it's available 24 hours a day.
