Send Photos & Mail at Trousdale Turner Prison, TN

How to send messages, photos, and packages

Overview

Trying to stay in touch with someone at Trousdale Corrections Facility (Trousdale Turner)? Start by checking whether phone service is currently available. The facility temporarily suspended phone calls during the COVID-19 event, and interruptions can happen—don't rely on calls without confirming first. Calls are outbound only and typically monitored or recorded, so you can't call an inmate directly. Most Tennessee facilities use a third-party vendor for phone, video, and messaging. You'll need to register with the facility-approved vendor and add funds or use an accepted payment method. Setup and payments happen through the vendor's website, app, kiosk, or portal—exact steps depend on Trousdale's vendor. Make sure your phone number is on the incarcerated person's approved list.

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Quick Facts

  • Trousdale Turner temporarily suspended phone calls during the COVID-19 event until a specified date.
  • Inmate calls are outbound only and calls are typically monitored or recorded.
  • Most facilities use third-party vendors for phone and messaging; families must create vendor accounts and add funds to permit calls.
  • Your phone number must be on the incarcerated person's approved list for them to call you.
  • Trousdale Turner provides an official mailing address for sending letters to residents.

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Common Questions

Were phone calls suspended at Trousdale Turner during COVID-19?

Yes. Trousdale Turner temporarily suspended phone calls during the COVID-19 event. Check current facility notices or the approved vendor before assuming calls are available—service status can change.

How can I receive calls from someone housed at Trousdale Turner?

People in custody place outbound calls, so you’ll need your phone number on their approved list. You’ll also typically need to register with the facility’s approved phone vendor and meet any funding or account requirements before calls can go through.

Do I need an account or to add funds to get phone calls from Trousdale Turner?

Usually, yes. Families typically create an account with the facility-approved vendor and add funds or use the vendor’s accepted payment methods so calls can be placed. Account setup and payments are handled through the vendor’s website, app, or a kiosk, and the exact process varies by vendor.

What address do I use to send mail to someone at Trousdale Turner?

Use Trousdale Turner’s official mailing address for resident correspondence (see the facility contact details for the exact address). Put the resident’s committed name and TDOC ID on the envelope to help processing and avoid delays.

Can I enclose money or a money order with a letter to an inmate at Trousdale Turner?

No. Don’t include correspondence (letters, cards, pictures) with money orders or cashier’s checks—use the facility’s designated funds process/lockbox for deposits instead.

How will my loved one receive incoming mail at Trousdale Turner?

Staff inspect incoming mail for contraband and prohibited content before it’s delivered. Routine mail is commonly scanned and delivered digitally to inmate tablets or kiosks within a few business days, while legal mail follows separate verification procedures.

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