How to send messages, photos, and packages
Trying to stay in touch with someone at Trousdale Corrections Facility (Trousdale Turner)? Start by checking whether phone service is currently available. The facility temporarily suspended phone calls during the COVID-19 event, and interruptions can happen—don't rely on calls without confirming first. Calls are outbound only and typically monitored or recorded, so you can't call an inmate directly. Most Tennessee facilities use a third-party vendor for phone, video, and messaging. You'll need to register with the facility-approved vendor and add funds or use an accepted payment method. Setup and payments happen through the vendor's website, app, kiosk, or portal—exact steps depend on Trousdale's vendor. Make sure your phone number is on the incarcerated person's approved list.
Search for a loved one and send messages and photos in minutes.
Sending mail to Trousdale Turner is straightforward—most problems come from small envelope mistakes. Use the exact address format below and include every required detail to avoid delays.
Yes. Trousdale Turner temporarily suspended phone calls during the COVID-19 event. Check current facility notices or the approved vendor before assuming calls are available—service status can change.
People in custody place outbound calls, so you’ll need your phone number on their approved list. You’ll also typically need to register with the facility’s approved phone vendor and meet any funding or account requirements before calls can go through.
Usually, yes. Families typically create an account with the facility-approved vendor and add funds or use the vendor’s accepted payment methods so calls can be placed. Account setup and payments are handled through the vendor’s website, app, or a kiosk, and the exact process varies by vendor.
Use Trousdale Turner’s official mailing address for resident correspondence (see the facility contact details for the exact address). Put the resident’s committed name and TDOC ID on the envelope to help processing and avoid delays.
No. Don’t include correspondence (letters, cards, pictures) with money orders or cashier’s checks—use the facility’s designated funds process/lockbox for deposits instead.
Staff inspect incoming mail for contraband and prohibited content before it’s delivered. Routine mail is commonly scanned and delivered digitally to inmate tablets or kiosks within a few business days, while legal mail follows separate verification procedures.
Adding funds to someone's account at a CoreCivic facility? You'll typically choose between three options: the mail-in lockbox, ConnectNetwork/ViaPath (online, phone, or app), or Western Union's corrections service. Which one works best depends on how quickly you need the deposit to post and what payment methods you have on hand.
Wondering whether your loved one can get basic hygiene items? CoreCivic has made a few specific statements about Trousdale Turner that can help you know what to ask—and who to contact when you need answers.
Need COVID-19 information about someone at Trousdale Turner? There's a dedicated phone line for families, and it's available 24 hours a day.
