How to Send Money to Facility

One thing to know up front: if your question is about technical support or account access for remote video visitation, that's handled by the vendor Smart Communications. The Alexandria Sheriff's Office cannot provide technical support to system users. This doesn't tell us anything about how to send money (methods, fees, hours, or processing times), so you'll need to verify the approved money options separately before submitting a payment.

Steps to Follow

• ✓ Decide what you are trying to fix first: a money/payment question versus a remote video visitation account or technical issue.
• ✓ For remote video visitation technical support or account questions, contact the vendor Smart Communications (not the Alexandria Sheriff’s Office).
• ✓ Do not rely on the Sheriff’s Office to troubleshoot login problems, account setup, or other system issues tied to remote video visitation.
• ✓ Before sending any money, confirm you are using a facility-approved method and that you have the correct person details (names and any required identification numbers).
• ✓ Save receipts, confirmation emails, and screenshots for anything you submit, especially if you need to follow up later.

The facility information available here doesn't describe the actual money process, so verify the basics before you pay. That means confirming which payment methods are accepted, whether there are fees, when funds post to the person's account, and what name or account number the system requires. Also confirm who handles payment and billing questions. The only support channel described here is for remote video visitation technical and account issues through Smart Communications, not through the Alexandria Sheriff's Office.

1. Check the facility’s published family or inmate information: Look for the section that lists approved ways to send money and any restrictions.
2. Separate money help from video visitation tech help: If the problem is remote video visitation access or account setup, take it to Smart Communications.
3. Confirm the money rules with the facility: Ask what methods are currently accepted, what details you must enter, and how long deposits usually take to post.
4. Document what you’re told: Write down the date, the person you spoke with (if available), and keep any receipts or confirmation numbers for your records.