How to deposit funds, commissary, and payment options
Adding funds for an inmate in Virginia typically works through a few main options: online third-party deposit portals, on-site lobby kiosks or ATMs, mailed certified funds or money orders, or cash deposits through authorized agents. Before sending anything, have the inmate's full name and facility or inmate ID ready. Enter every required field exactly as the vendor requests to avoid delays or rejected payments. Keep in mind that commissary money and phone or tablet accounts are often handled through separate vendor portals, each with different rules and fees than general account deposits. Posting times and costs depend on the method you choose, so review the facility's deposit instructions and the vendor's terms first. If money doesn't post, contact the vendor and keep your receipt.
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Start with the inmate's full name and facility or inmate ID. Then pick a deposit method (online portal, on-site kiosk or ATM, mailed certified funds or money order, or an authorized cash agent) and follow the vendor's instructions exactly. For mailed funds, include any required purchaser or return-address details.
It depends on the deposit method and the vendor handling the payment. Check the facility’s deposit instructions and the vendor’s terms for estimated posting times and any fees.
Contact the payment vendor first and have your receipt and transaction details ready. If the vendor cannot resolve it, reach out to the facility’s finance or commissary office and provide the transaction info along with the inmate’s name and ID.
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