Mail, photos, messaging, and phone/call options for staying in touch.
Truesdale Adult Detention Center offers secure video visitation through SmartInmate. Before scheduling a visit, you'll need to create a visitor account on the vendor site and get registered and approved. SmartInmate advertises that sign-up is quick, easy, and free. Each inmate gets two free 20-minute video visits per week. You can join from any internet connection or use the free visitor terminal in the Detention Center lobby. If you run into login, troubleshooting, or billing issues, contact Smart Communications directly. The Alexandria Sheriff's Office does not provide user technical support. Set up your account early and test your device's camera and microphone before your appointment to avoid last-minute issues.
Search for a loved one and send messages and photos in minutes.
At the Alexandria Adult Detention Center, staying in touch revolves around secure video visitation. Once you understand how the system works and how scheduling is handled, planning time together gets a lot easier.
Smart Communications handles all technical support and account questions for remote video visitation. The Alexandria Sheriff's Office cannot provide user technical support and will refer vendor-related issues to Smart Communications.
Yes. You must register with SmartInmate and be approved before scheduling video visits. Create and verify your visitor account on the vendor site before attempting to book.
Yes. Inmates are allowed two free 20-minute video visits per week. You can visit using your own internet connection or a free terminal in the Detention Center lobby.
Scheduling your first video visit is straightforward once you know the steps. Here's how to register, get approved, and book a time at Alexandria Adult Detention Center.
Your first video visit at Alexandria Adult Detention Center comes down to three things: register, get approved, and book within the scheduling window. Here's how to avoid the most common first-time surprises.
Sending money to someone in custody gets confusing fast. Every facility has its own approved systems and rules. The only confirmed, facility-specific detail available here is who handles technical help for remote video visitation, so this guide focuses on what you can do to verify the correct money options before you pay.
