How to Contact an Inmate at Tryell Work Farm (NC)

Having trouble making a deposit for someone at Tryell Work Farm? Call ViaPath's toll-free assistance line at 877-650-4249 for help.

If you use a ConnectNetwork/GTL Friends & Family account to manage payments, keep an eye on your activity. Accounts go inactive after 180 consecutive days without use, and any remaining balance may be forfeited. If that happens (or you're worried it might), call GTL customer service at 866-516-0115 to request a refund. You can also ask about opting in to expiration reminders so you get a heads-up before the deadline.

Steps to Follow

• ✓ Call ViaPath toll-free assistance at 877-650-4249 if you have trouble making a deposit for an inmate at Tryell Work Farm.

• ✓ If your ConnectNetwork/GTL Friends & Family account is inactive (or you think it may expire), call GTL customer service at 866-516-0115 to request a refund or ask about opting in to expiration reminders.

• ✓ Keep your transaction records (dates, amounts, confirmation details) handy so customer service can locate the deposit or account activity quickly.

Before calling, double-check that 877-650-4249 is still the correct ViaPath toll-free line for deposit issues at Tryell Work Farm. If the automated system routes you somewhere else, ask to be transferred to the deposit troubleshooting department.

Trying to avoid losing funds in a Friends & Family account? Verify the inactivity window and what counts as "use." The policy states accounts may be forfeited after 180 consecutive days without activity, and any transaction can reset the clock. For current refund options and reminder settings, call GTL customer service at 866-516-0115.