How to Set Up Video Visits at Miami‑Dade Corrections: A Complete Walkthrough

Miami‑Dade Corrections and Rehabilitation (MDCR) offers remote video visitation, letting you connect without traveling to the facility. The service works for friends, family, and professional visitors like attorneys. Getting set up is straightforward - you just need to know which visitor category applies to you so you follow the right approval steps.

Friends and family need to be on the inmate's Approved Master Visitation List before they can use video visits. Here's the catch: the inmate has to add your name - you can't do this yourself from the outside. If you've created an account but keep getting denied, check this list first. It's the most common issue.

MDCR uses Global Tel*Link (GTL) for remote video visitation. Attorneys need to complete the Attorney Application for Remote Video Visitation and register for a GTL account. Other professional visitors follow a similar process - complete the Professional Visitor Application for Remote Video Visitation, then create your GTL account to move forward.

• ✓ Register and create an account with Global Tel*Link (GTL)
• ✓ If you’re an attorney, complete the Attorney Application for Remote Video Visitation
• ✓ If you’re a professional visitor, complete the Professional Visitor Application for Remote Video Visitation

Hit a snag during setup? GTL offers 24/7 automated phone support and customer service at 972-734-1111. You can also reach MDCR directly: call 786-263-7000 for general inquiries, or 786-263-5312 for Booking if your question relates to the person you're trying to visit.

Registering is just the first step for friends and family. You still need to be on the inmate's Approved Master Visitation List. Since the inmate is responsible for adding visitors, make sure they've submitted your name correctly before you try to schedule a visit.

If you’re not sure who to call or your status isn’t clear, reach out to MDCR directly. The general inquiries phone number is 786-263-7000, and the Booking phone number is 786-263-5312.