How to Set Up Video Visits at Miami‑Dade Corrections (Remote Registration Checklist)
Setting up a remote video visit with Miami-Dade Corrections and Rehabilitation Department (MDCR) is straightforward once you know which approvals apply to you. Use the checklist below to register correctly and avoid the most common signup issues.
MDCR offers remote video visitation as a standard service for friends, family, and professional visitors who need to connect remotely with someone in custody.
Attorneys have a two-part setup: complete the Attorney Application for Remote Video Visitation, then register and create an account with Global Tel*Link (GTL). Both steps are required. The application and the GTL account work together to grant remote video visitation access.
Professional visitors (non-attorneys) follow a similar path. MDCR requires you to complete the Professional Visitor Application for Remote Video Visitation and register for a Global Tel*Link (GTL) account.
Reminder: Everyone using MDCR remote video visitation must acknowledge and follow MDCR visitation rules.
For friends and family, approval starts with the inmate's Approved Master Visitation List. You must be on that list before you can use remote video visitation, and it's the inmate's responsibility to add your name. If you're not getting approved, the fix is almost always on the list side, not the technology side.
- Identify your visitor type - Attorney and professional visitor registration follows different application forms, so start by choosing the one that matches you.
- Complete the correct remote video visitation application - Attorneys must complete the Attorney Application for Remote Video Visitation. Professional visitors must complete the Professional Visitor Application for Remote Video Visitation.
- Create your GTL account - Register and create an account with Global Tel*Link (GTL), since MDCR uses GTL for remote video visitation registration.
Registration for MDCR remote video visitation runs through Global Tel*Link (GTL). Attorneys and professional visitors will use GTL to register and create an account as part of their required setup.
Prepare Before First
- ✓ Confirm you are approved on the inmate’s Approved Master Visitation List (friends and family)
- ✓ Make sure the inmate has added you to that list, since the inmate is responsible for placing names on it
- ✓ Register and create your account with Global Tel*Link (GTL) if your visitor type requires it
- ✓ Test your device ahead of time (camera, microphone, and a stable internet connection)
If registration or your visit isn't working, MDCR provides a 24/7 automated phone system and customer support for remote video visitation at 972-734-1111. Start there for basic troubleshooting, account issues, or any other problems tied to the remote video visitation system.
Quick triage: If you're a friend or family member who can't get approved, double-check the Approved Master Visitation List step with the inmate first. For technical issues with the remote video visitation system, call the 24/7 support line at 972-734-1111.
Quick Verification Checklist
- ✓ You are on the inmate’s Approved Master Visitation List (friends and family)
- ✓ The inmate has added you to that list (the inmate is responsible for list changes)
- ✓ Your GTL account is created and ready to use (as required for remote video visitation)
- ✓ Your device is ready (camera and microphone work, internet is stable)
MDCR remote video visitation is available to friends, family, and professional visitors. Follow the right approval path for your visitor type, stick to MDCR visitation rules, and setup is usually smooth. If something goes wrong, friends and family should check the Approved Master Visitation List requirement first. For technical problems, call the remote video visitation support line.
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