Who to Call at Miami‑Dade Corrections: Phone Numbers for Common Questions
Trying to get answers from Miami-Dade Corrections and Rehabilitation Department (MDCR)? Calling the right line first can save you a lot of time. Below are the numbers families use most, plus direct lines for each detention facility, public records, and help with remote video visitation.
Most people start in one of two places: general questions or booking and intake. If you're not sure which facility someone is in, or you just need basic information, call MDCR General Inquiries. If your question is about whether someone has been booked, their processing status, or anything tied to intake, go straight to the Booking line.
General inquiries (MDCR): 786-263-7000. Use this for general questions and help finding the right department when your issue is not specifically about booking.
Booking (MDCR): 786-263-5312. Use this for booking status and inmate processing questions.
For questions about Metro-West Detention Center, call the facility directly at 786-263-5110. This is the best number when you already know your person is at Metro-West and need facility-specific information. The address is 13850 NW 41st Street, Miami, FL 33178.
If the person you're trying to reach is at the Pre-Trial Detention Center, calling the direct line is usually faster than starting with a general switchboard. The Pre-Trial Detention Center number is 786-263-4110. The address is 1321 NW 13th Street, Miami, FL 33125.
Turner Guilford Knight Correctional Center (TGK) can be reached at 786-263-5341. Need to send paperwork by fax? The TGK fax number is 786-263-5690. TGK is located at 7000 NW 41st Street, Miami, FL 33166.
MDCR headquarters is located at 3505 NW 107 Ave., Doral, FL 33178. Contact them directly for department-level matters.
Public records (MDCR): Sylvia Hanks, Public Records Custodian. Email Sylvia.Hanks@miamidade.gov or call 786-263-5892.
Having technical trouble (for example, issues with the remote video system)? MDCR lists a 24/7 automated phone system and customer support line at 972-734-1111. This number is for customer support and troubleshooting only, not booking or facility questions.
Note: MDCR offers remote video visitation as a standard service for friends, family, and professional visitors.
How to Choose
- ✓ Booking status or processing questions: call MDCR Booking at 786-263-5312
- ✓ General questions and “who do I call?” help: call MDCR General Inquiries at 786-263-7000
- ✓ You know the person is at Metro-West Detention Center: call 786-263-5110
- ✓ You know the person is at the Pre-Trial Detention Center: call 786-263-4110
- ✓ You know the person is at Turner Guilford Knight (TGK): call 786-263-5341 (fax: 786-263-5690)
- ✓ Public records requests: contact Sylvia Hanks at Sylvia.Hanks@miamidade.gov or 786-263-5892
- ✓ Tech problems with remote video visitation: call 972-734-1111 (24/7 automated phone system and customer support)
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