Penmate Inmate Support Guides
Phone & Messaging

Phone Calls from Tyger River: Why Numbers Get Blocked, PrePay, and How to Add Cash

Phone calls from Tyger River getting blocked? Need a better way to pay? Here's the quick fix: GTL phone support handles blocks, PrePay gets you discounted rates, and ConnectNetwork Walk-In Retail lets you deposit cash at stores near you.

• 2 min read Verified from official sources

If your number is blocked (or you want to block inmate calls), call GTL phone support at 1-866-230-7761. Blocks usually happen for billing reasons. Maybe your local phone provider doesn't have a billing agreement with the inmate phone provider, or there's a past-due bill or unpaid long-distance balance on the account.

You can also manage blocking right from the call. When an inmate from the South Carolina Department of Corrections calls you, the phone system offers options: block that specific inmate from calling your number, or block all SCDC inmates entirely.

Want to skip regular billing or collect calls? Set up a PrePay account. It's also the cheapest option for calls. Call 1-800-483-8314 to get started.

Don't want to pay online? You can add money with cash in person. ConnectNetwork's Walk-In Retail option accepts cash deposits for any SCDC phone or trust account at over 26,000 stores nationwide, including Walmart, Kmart, and Kroger.

  1. Sign in or create a ConnectNetwork account so you can start a deposit.
  2. Pick what you’re funding, then choose Walk-In Retail (pay by cash) as your form of payment.
  3. Enter your deposit amount and follow the prompts to continue so the transaction is set up for in-store payment.
  4. Go to a participating store and pay with cash to complete the deposit for the SCDC phone or trust account.

Submitted a refund request through GTL? Expect it in the mail within 2 to 4 weeks after they receive your request.

Refund help: Haven't received your refund within 30 days? Call GTL at 1-866-640-5445 (Mon.–Fri. 6am–8pm Eastern).

Quick Troubleshooting Checklist

  • ✓ For a blocked number (or to request your number be blocked), call GTL at 1-866-230-7761.
  • ✓ If you get the option during an SCDC call, use it to block one inmate or block all inmates from calling your number.
  • ✓ For discounted calling, set up PrePay by calling 1-800-483-8314.
  • ✓ To add money with cash, use ConnectNetwork Walk-In Retail for SCDC phone or trust deposits (available at 26,000+ stores).
  • ✓ To make a Walk-In Retail cash deposit, sign in or create a ConnectNetwork account and choose “Walk-In Retail (pay by cash)” as your payment method.
  • ✓ If a refund has not arrived within 30 days, call GTL at 1-866-640-5445 (Mon.–Fri. 6am–8pm Eastern).

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