How to Set Up Video Visits and Handle Phone Calls for Someone at Union Parish Work Release (LA)
Staying in touch is easier when you know which systems Union Parish Work Release uses and who to call when something goes wrong. Here's how video visits work, how to set up Securus Video Connect, and where to get help if phone calls aren't going through.
Under Louisiana DOC policy, video visitation lets someone at Union Parish Work Release connect through electronic media instead of meeting face-to-face. These count as "special visits," so expect a bit more structure around setup and approval. If distance, work schedules, childcare, or transportation make in-person visits tough, video visits are often the most practical option.
Union Parish Work Release uses Securus Video Connect. It's a web-based system that lets friends, family, attorneys, and officials schedule and join visits from anywhere with internet access. You can use the free Securus app or connect through a computer or tablet - helpful if you're coordinating across different households or devices.
- Start with Securus Video Connect - Since Union Parish Work Release uses Securus Video Connect, plan to schedule and attend visits through Securus.
- Create your Securus account - Set up your profile so you can request, schedule, and manage video sessions.
- Choose how you’ll join the visit - Use the free Securus app, or connect from a computer or tablet, depending on what’s easiest for you.
- Confirm you have reliable internet access - Video sessions are web-based, so a stable connection matters for clear audio and video.
- Schedule the video session - Once you’re signed in, schedule your session through Securus so you have a set time to connect.
- ✓ Internet access strong enough for a web-based video session
- ✓ A compatible device: computer, tablet, or a device that can run the free Securus app
- ✓ A working camera and microphone on your device
- ✓ A current version of the app (if using the app) or a modern web browser (if using a computer/tablet)
Securus Customer Service (phone help): Call 1-800-844-6591 for billing issues, problems receiving calls, reporting unwanted calls, or requesting a block on future calls.
Dealing with mystery charges, calls that won't come through, or quality problems that seem tied to the service rather than your phone? Securus Customer Service is where to start. They can also help if you're getting unwanted calls or want to block future calls from someone in prison. For anything service-related - billing, call delivery, unwanted-call reporting, or call blocking - use the number above to reach the team that can actually fix it.
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