How to send messages, photos, and packages
USP Big Sandy uses TRULINCS for text messaging and TRUFONE for phone calls. Both are monitored—TRULINCS requires you to consent to monitoring before using it. Messages through TRULINCS are text-only and capped at 13,000 characters, so longer updates may need splitting. TRUFONE records calls and stores them temporarily, deleting recordings after 180 days or when no longer needed for legal or administrative purposes. The system also collects inmate telephone numbers and biometric voice-verification data. Call records and transaction/balance records get archived annually and deleted ten years later. Unmonitored attorney calls are permitted in certain circumstances. Family members typically need vendor accounts and approved-list registration to use these services.
Search for a loved one and send messages and photos in minutes.
Yes. Calls and messages at USP Big Sandy are monitored, and TRULINCS requires you to consent to monitoring before using it. Unmonitored attorney calls are permitted in certain circumstances.
TRUFONE stores call recordings temporarily and deletes them after 180 days or when they’re no longer needed for legal or administrative purposes. Telephone call records and TRUFONE transaction/balance records are archived annually and deleted ten years after archiving.
TRUFONE collects inmate telephone numbers, biometric voice-verification information, and call recordings.
Usually, no—packages from home aren’t permitted without prior written approval. Only limited items, such as release clothing and authorized medical devices, may be approved from outside senders.
General correspondence is opened and inspected by staff. Mail marked as special mail is opened only in the inmate’s presence under special-mail procedures. Legal and medical mail are handled under separate legal-mail procedures and treated differently than routine mail.
Yes, but books and magazines must come directly from the publisher or an approved vendor. Before ordering, confirm the seller’s shipping and subscription options so the item meets facility requirements.
Before you make the trip to USP Big Sandy, you need to know if you're actually eligible to get through the door. Federal prison visits depend on two things: the inmate adding you to their visiting list, and the Bureau of Prisons (BOP) clearing you.
Getting on an inmate's visiting list at USP Big Sandy takes a few steps: confirm where they're housed, have the inmate add you to their approved list, wait for BOP clearance, and show up ready for screening and the facility's rules.
Sending commissary money to someone at USP Big Sandy through MoneyGram? The details you enter matter more than you'd think. Most problems come from sending too early or formatting the register number wrong. Here's how to get it right the first time.
