How Phone Calls Work at USP Canaan (TRUFONE): Monitoring, Data, and Retention
Phone calls from USP Canaan run through TRUFONE, the Bureau of Prisons' centralized calling system. It's designed to keep people connected—but it also gives the BOP tools to monitor calls, control access, and manage recordings.
TRUFONE handles all phone calls at USP Canaan. The system serves two purposes: it gives incarcerated people a secure way to stay in touch with family and friends, and it helps the BOP prevent crime, fraud, and abuse tied to phone use. Calls depend on approved telephone lists and the person's account balance. Security features support monitoring of those approved calls.
TRUFONE isn't just a billing or dialing platform. The Bureau of Prisons uses it to monitor communications between federal inmates and the public - including for gathering law-enforcement intelligence. In plain terms: these calls are part of a system built for oversight, not private conversation. That monitoring function is central to why TRUFONE exists at USP Canaan and other BOP facilities. It helps people maintain contact while reducing opportunities for fraud and misuse. The system can conduct both live and remote monitoring of approved calls, so conversations with your loved one may be reviewed as part of that broader control and intelligence purpose.
Note: Phone calls through TRUFONE can be monitored and used to gather law-enforcement intelligence, so assume calls may be listened to and treated as investigative information.
TRUFONE call recordings are kept for 180 days, then deleted - unless they're still needed for legal or administrative purposes. If you're weighing what to discuss over the phone, plan around the reality that recordings may exist for months. Some may be kept longer if required for an official reason.
- Contact USP Canaan directly - Questions about USP Canaan’s phone procedures should go to the facility.
- Ask about current pricing and how billing works - Costs and payment setup can change, so get the current details from staff.
- Confirm account setup and permitted calling arrangements - Have them explain what you need to do to get set up and what kinds of calls are allowed under their procedures.
Find an Inmate at USP Canaan
Search for a loved one and send messages and photos in minutes.
