How to send messages, photos, and packages
Inmates at USP Canaan have telephone privileges to stay connected with family and other outside contacts, but the facility doesn't allow third-party or alternative call arrangements. Every inmate phone has a posted notice: calls are monitored. In certain circumstances, calls to attorneys can be unmonitored. Many families combine phone calls with video visits, electronic messaging, and written mail to stay in touch—though the exact options and day-to-day rules vary by facility and vendor. For security, calls and messages are generally screened, while attorney communications may be handled differently depending on the situation. If video visits or electronic messaging are available, you'll typically need to create an account with the approved vendor, accept the online terms, and schedule your session before using the service.
Search for a loved one and send messages and photos in minutes.
Yes. A notice posted at each inmate telephone states that calls are monitored. In certain circumstances, calls to attorneys may be unmonitored.
No. USP Canaan does not permit third‑party or alternative call arrangements for inmate telephone service.
Common options include phone calls, video visits, electronic messaging, and written mail, but services and rules vary by facility and vendor. Video visits and electronic messaging typically require setting up an account with the approved vendor, scheduling, and accepting the vendor’s online terms.
Usually, no. USP Canaan generally does not allow packages from home without prior written approval, with limited approved exceptions like release clothing and authorized medical devices.
Yes for general correspondence—letters are opened and inspected for contraband and content. Special mail is treated differently and is only opened under restricted procedures set by facility rules.
Put the inmate’s full name and ID number on the envelope, and include your complete return name and address. Send one letter per envelope and avoid prohibited enclosures such as loose photos or unauthorized attachments.
Getting approved to visit at USP Canaan starts with your loved one, not you. They need to request a Visitor Information form from inside the facility. Once you fill it out and submit it, BOP staff run background checks to decide whether you're approved.
Getting approved to visit USP Canaan starts with the person you're visiting. Once you understand the form, background check, and what gets verified at the door, the process becomes much easier.
Phone calls from USP Canaan run through TRUFONE, the Bureau of Prisons' centralized calling system. It's designed to keep people connected—but it also gives the BOP tools to monitor calls, control access, and manage recordings.
