How to send messages, photos, and packages
At USP Pollock, phone, video, and electronic messaging services are handled through approved third-party vendors. You'll typically need to register with the vendor, get your contact approved, and add funds before using the service. Outgoing calls and electronic messages are routinely screened and monitored. Federal facilities commonly limit incoming calls and restrict features like attachments. Many federal inmates can exchange electronic text messages through TRULINCS. These messages are screened, monitored, limited to 13,000 characters, and don't allow attachments. Deposits for calls or messaging are typically made through bill pay providers. MoneyGram lists the Federal Bureau of Prisons as a supported correctional biller. If you need federal-level help or formal correspondence, BOP central office contact options are available.
Search for a loved one and send messages and photos in minutes.
Mail rules in the federal system are strict, and small mistakes can mean delays or returned items. Here's how to handle general mail, special mail, and packages for someone at USP Pollock so everything arrives without a hitch.
Many federal inmates use TRULINCS to send and receive electronic text messages. Messages are screened and monitored, can't include attachments, and are limited to 13,000 characters. You'll need to register and add funds through the approved vendor if the facility uses it.
Yes. At federal prisons, phone calls and electronic communications are monitored and screened. The facility may apply additional limits on how communication works.
Funds are usually added through approved third-party bill pay vendors. MoneyGram lists the Federal Bureau of Prisons among supported correctional billers. Confirm the current vendor and funding method for USP Pollock before sending a payment.
Phone calls at USP Pollock follow Federal Bureau of Prisons (BOP) rules that determine what your loved one can do, how calls get paid for, and why most conversations aren't private. Knowing the basics upfront helps you avoid common surprises—especially around monitoring and "workaround" calling methods.
Staying in touch with someone at USP Pollock is doable, but Bureau of Prisons rules govern what you can do and when. Get your approvals squared away first, then pick the contact method that works best for your situation.
Getting approved to visit at USP Pollock comes down to two things: the person inside has to add you to their visiting list, and you have to be cleared by the Bureau of Prisons (BOP). The BP‑A0629 form is the paperwork that kicks off that clearance process.
