Staying Connected: Calling, Emailing, and Writing to USP Terre Haute Inmates

Phone calls at USP Terre Haute are paid by the inmate. Want to help with costs? Third-party or alternative call arrangements aren't allowed, so stick to the standard calling options the facility provides.

Calls from inmate phones are monitored. A notice next to each telephone reminds inmates of this. Assume anything discussed on those lines can be reviewed.

Inmates at USP Terre Haute can use TRULINCS for electronic messaging, but access isn't automatic. The inmate must be approved to use the system, and each person they want to contact has to give permission before any messages can be exchanged.

TRULINCS messages are text-only. No attachments allowed, and each message maxes out at 13,000 characters. If you have a lot to say, plan on splitting it across multiple messages.

TRULINCS isn't private messaging. Both the inmate and their approved contacts must consent to monitoring before using the system. Messages are screened for anything that could threaten safety or security. If a topic would cause problems on a monitored phone call, treat it the same way here.

General incoming mail at USP Terre Haute is opened and inspected by staff. They're checking for contraband and prohibited content, so don't expect sealed privacy for regular letters.

Some correspondence qualifies as special mail, but it must be properly marked. When it is, special incoming mail can only be opened in the inmate's presence. Staff still inspect it for physical contraband and verify that any enclosures qualify as special mail.

Want to send reading material? Follow the publisher-only rule. At USP Terre Haute, inmates can receive magazines and books only when shipped directly from the publisher. If a commercially published item is prohibited by statute, the Warden or designee returns it to the publisher or sender and notifies the inmate. The institution keeps one copy for appeal review, and rejected publications are held for 20 days to allow appeals.

Practical

• ✓ Before you mail anything, verify the correct USP Terre Haute mailing address and any facility-specific mail instructions on the Bureau of Prisons website.
• ✓ If you email the Bureau with an inquiry, expect it to be processed like written correspondence. A response may take about 20 to 30 working days.

Have questions about information on the Bureau of Prisons website? Contact the BOP Central Office via phone, email, or written mail (options are listed on their contact page). Keep expectations realistic on timing: emails are processed like written correspondence and may take 20 to 30 working days for a response.