What You Need to Know About Phone Calls from Virginia Corrections Facility For Women
Staying in touch by phone? A few system rules can make the difference between smooth calls and constant frustration. Here's how calling works at Virginia Corrections Facility For Women — time limits, monitoring, and what can get phone privileges revoked.
Phone calls from Virginia Corrections Facility For Women go through the Virginia Department of Corrections phone system, operated by ConnectNetwork (Global Tel*Link / GTL). If you're setting up your account or troubleshooting why calls aren't coming through, that's the vendor name you'll see.
Important: All inmate calls are recorded and monitored, except properly verified attorney calls.
Calls max out at 20 minutes. The system cuts off automatically when time runs out, so plan your conversations accordingly.
There's also a limit on who can be called. Each inmate's approved list holds up to 15 numbers. Not receiving calls? Your number might not be on the list - or it may have been removed to make room for someone else.
Prohibited Behaviors
- ✓ Placing incoming calls to an inmate is prohibited and can result in revoked phone privileges.
- ✓ Calling international numbers is prohibited and can result in revoked phone privileges.
- ✓ Making 700, 800, 888, 900, and similar toll-free or premium calls is prohibited and can result in revoked phone privileges.
- ✓ Charging calls to credit cards, third parties, or any billing other than collect or pre-paid to the called party is prohibited and can result in revoked phone privileges.
- ✓ Transferring calls to a third party or using call forwarding services (including answering machine services) is prohibited and can result in revoked phone privileges.
- ✓ Calling pager numbers is prohibited and can result in revoked phone privileges.
- ✓ Calling pay phones is prohibited and can result in revoked phone privileges.
- Confirm you’re on the approved list - the approved call list is limited to 15 numbers, so your number has to be included.
- Set expectations around call timing - calls are limited to 20 minutes, so frequent shorter calls are normal compared to one long conversation.
- Verify the phone vendor is the one you’re set up with - the VADOC inmate phone system is operated through ConnectNetwork by Global Tel*Link (GTL).
- Use the vendor’s help options if problems keep happening - when calls won’t connect or you’re blocked unexpectedly, starting with the provider that operates the system is usually the fastest path to an answer.
Reminder: Calls are recorded and monitored (except verified attorney calls). Anything that looks like rule-breaking can lead to restrictions.
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