How to Schedule a Remote Video Visit at Duffield Regional Jail
Remote video visits at Duffield Regional Jail run through Smart Communications. Set up your account, add funds, and you can book a 15-minute visit within the available daily time blocks.
You'll schedule and pay for remote video visits through Smart Communications (SmartInmate). Create a pre-paid account and add funds first - that's the account the system draws from for visits. If you hit any snags during setup or funding, Smart Communications handles support for those issues too.
- ✓ Smart Communications (SmartInmate) website: www.smartinmate.com
- ✓ Smart Communications phone support: 1-888-253-5178
Book at least 24 hours ahead. You can schedule up to two weeks in advance, which helps if you're working around a job, classes, or travel.
Visits are available seven days a week in three daily time blocks: 7:30–10:30 a.m., 1:30–4:30 p.m., and 8:00–10:00 p.m. Pick a slot when you can be fully ready and uninterrupted.
Each session lasts 15 minutes. Be ready a few minutes early so you don't lose time once the connection starts.
Remote video visits cost $0.33 per minute, billed from the moment the connection is made. Make sure your device and internet are ready before the scheduled start - you don't want to spend your 15 minutes troubleshooting.
Quick Checklist
- ✓ Set up and fund your Smart Communications (SmartInmate) pre-paid account before you try to book
- ✓ Have an approved photo ID ready (driver’s license - current or expired; military or government ID; passport; school photo ID; immigration card; or another picture ID issued by a city, county, state, or government agency)
- ✓ Make sure you’re on the inmate’s approved visitor list
- ✓ Pick a time within the remote visitation blocks (7:30–10:30 a.m., 1:30–4:30 p.m., or 8:00–10:00 p.m.) and be ready at the start time
For help with account setup, funding, scheduling, or the video service itself, contact Smart Communications (SmartInmate) by phone or through their website. For questions only the jail can answer, call Duffield Regional Jail at (276) 690-9550 or reach them at 1037 Boone Trail Road, Duffield, VA 24244.
Tip: If the issue is technical or scheduling-related, start with Smart Communications support. If it’s something only the jail can resolve, follow up with Duffield Regional Jail.
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