How to Schedule a Video Visit at Duffield Jail (24‑Hour Rule & Two‑Week Window)
Scheduling a video visit at Duffield comes down to timing: book at least 24 hours ahead, but no more than two weeks out. Here's how to pick a valid slot and avoid last-minute surprises.
Two timing rules matter most for Duffield video visits: you must schedule at least 24 hours in advance, and you can only book up to two weeks (14 days) out. Trying to book for tomorrow? Check the clock. Being even a few hours short of that 24-hour minimum can bump you to the next available day. Planning ahead around work or childcare? Make sure your date falls within the two-week window, or the appointment won't go through.
Remote video visits at Duffield are available seven days a week during three daily time blocks: 7:30 a.m.–10:30 a.m., 1:30 p.m.–4:30 p.m., and 8:00 p.m.–10:00 p.m. Pick a start time you can fully commit to - these are your only options.
Each session lasts 15 minutes. With that short window, be ready to connect right at your scheduled time - you don't want to spend your visit troubleshooting tech issues or hunting for your ID.
You'll need a pre-paid account with Smart Communications (SmartInmate) to schedule a session. Set up or fund your account at SmartInmate.com or by calling 1-888-253-5178. New to video visits? Handle the account setup first. That way, when you find a time that works within the 24-hour / two-week rules, you can book immediately instead of getting stuck at the payment step.
Before you try to schedule, confirm you're on the inmate's approved visitor list. If you're not approved, the system won't let you book - even with a funded account and an open time slot.
You'll need a valid photo ID for the visit. Acceptable forms include a driver's license, military or government ID, passport, school picture ID, immigration card, or another picture ID issued by a city, county, state, or government agency. Have it ready before you connect.
Practical Checklist
- ✓ Book the appointment at least 24 hours ahead (same‑day scheduling won’t work)
- ✓ Schedule no more than two weeks (14 days) in advance
- ✓ Choose a start time inside the daily blocks: 7:30 a.m.–10:30 a.m., 1:30 p.m.–4:30 p.m., or 8:00 p.m.–10:00 p.m.
- ✓ Plan around the 15‑minute session length - be ready to connect right at the start
- ✓ Set up and/or fund your Smart Communications (SmartInmate) pre‑paid account (SmartInmate.com or 1‑888‑253‑5178)
- ✓ Confirm you’re on the inmate’s approved visitor list before you try to book
- ✓ Have an acceptable photo ID ready (driver’s license, military/government ID, passport, school picture ID, immigration card, or other government‑issued picture ID)
- ✓ Dress in appropriate conventional clothing for the video visit
Note: Video visitation sessions are monitored and recorded. The inmate must face the camera throughout the visit - if facial recognition can’t detect the inmate’s face, the camera will shut off.
Running into problems with scheduling, payment, or access? Contact Smart Communications (SmartInmate) support first - they handle the booking system. Visit SmartInmate.com or call 1-888-253-5178 for help with setup, funding, or scheduling issues.
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