Setting Up Your Smart Communications Account for Duffield: one account for calls, visits, messages

Remote video visits and electronic messaging at Duffield both run through Smart Communications. You'll need a prepaid account with them - funded and ready to go - before you can connect. Smart Communications handles all the communication tools inside Southwest Virginia Regional Jail Authority facilities, including Duffield. They've installed kiosks and tablets in every housing unit, giving inmates access to outside and internal communications through their system.

Setting up online is simple. Head to www.smartinmate.com to create your prepaid account or add money to an existing one. Once it's funded, you're ready to use any remote service that runs through Smart Communications.

Prefer to do it by phone? Call 1-888-253-5178 to set up or fund your account. This is also a good option if you hit a snag registering online or just want help walking through the process.

Checklist Before

• ✓ A way to pay (the account must be funded to use remote video visitation or electronic messaging)
• ✓ The inmate’s ID number
• ✓ A plan for keeping your account login and payment details secure

Questions about costs, service issues, or problems with correspondence? Contact Smart Communications directly at 888-253-5178 or through www.SmartInmate.com.

You can also leave voicemail for an inmate through the telephone system. You'll need a funded prepaid account and the inmate's ID number. Each voicemail costs $1.00. Call 863-400-5993 and follow the prompts.