Understanding Duffield's Video Visit Pricing: What $0.33 Per Minute Really Means
Duffield’s remote video visits are billed at $0.33 per minute, and the clock starts when the visit connects. That “upon connection” detail matters: you’re not paying for a reserved slot on the calendar - you’re paying for the minutes once the session actually begins.
Remote video sessions at Duffield run 15 minutes. Use that as your baseline when calculating costs.
Quick math: a full 15-minute session costs 15 × $0.33 = $4.95. If your connection starts late or drops early, you'll pay less - but only because you got fewer minutes.
Miss your scheduled video visit? No refund. Treat it like any paid appointment - be online and ready at your scheduled time.
Warning: If you lose your internet connection during the video visitation session, you won’t be allowed to reconnect - and no refund will be issued.
These rules make the $0.33-per-minute rate feel steeper when something goes wrong. A no-show costs you both the visit and your money. A dropped connection? Same deal - you pay for whatever time connected, with no chance to rejoin and no refund.
Practical Tips Schedule Account
- ✓ Schedule the video visit at least 24 hours ahead.
- ✓ You can schedule up to two weeks in advance.
- Set up a Smart Communications pre-paid account - you’ll need this account in place to schedule a remote video visitation session.
- Create or fund the account by phone or online - call 888-253-5178 or use SmartInmate.com.
Tip: Before you connect, double-check that your Smart Communications pre-paid account is set up and funded. Since billing starts upon connection, you don’t want a preventable account issue to cost you part of your visit time.
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