What Happens When You Break a Video Visit Rule at Duffield: Restrictions and Consequences

All video visits at Duffield are monitored and recorded. Treat every session like staff can review it - either in real time or later. Plan your conversation and behavior accordingly. If something goes wrong, the recording captures exactly what happened. Be careful from the moment the session connects.

Video visits are short and structured - each session runs 15 minutes. There's no room for delays once the call starts. You'll need to schedule at least 24 hours ahead, and you can book up to two weeks in advance. Since everything is monitored and recorded, be ready on time and keep things calm for the full 15 minutes.

Behaviors Permanent Restrictions

• ✓ Creating a disturbance or disruption of the visiting process
• ✓ Being under the influence of drugs or alcohol
• ✓ Refusing to show sufficient identification

The consequences are clear: disobey video visitation rules and you can be banned from visiting inmates. Criminal charges may follow when applicable. One bad decision on a recorded call can stick with you - especially if the facility considers it serious enough to restrict your visits long-term. Not sure if something crosses the line? Keep the visit calm, stay sober, and follow staff instructions.

Duffield uses facial recognition during video visits. Your loved one must face the camera at all times - the system automatically shuts off if it can't detect their face. It's also on them to check their schedule and be at the Video Unit when the session starts. If they're not positioned correctly or aren't there on time, the visit may not happen as planned.

1. Get the reason for the restriction - Contact the facility and ask what rule was cited and whether the restriction is temporary or permanent.
2. Ask what options you have - If there’s a review or appeal process, ask what steps are required and what timeframe applies.
3. Contact the video visit provider if needed - If your issue involves scheduling, account access, or a technical problem tied to the visit, reach out to Smart Communications support for help with the account side.

If you're facing a restriction, take it seriously and act fast. Duffield can ban visitors who break the rules, and criminal charges may be pursued when applicable. Since video visits are monitored and recorded, what happened during your session is likely documented - and staff may rely on that footage when deciding whether you can continue visiting.