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Who to Call When You Have Questions About Duffield Regional Jail

Trying to reach Duffield Regional Jail? The fastest route depends on whether your question is for the jail itself or for Smart Communications, the vendor handling several communication services. Here are the contacts families use most.

• 2 min read • swvrja.org
Who to Call When You Have Questions About Duffield Regional Jail

For general questions that need the jail directly, call (276) 690-9550. This is the main number for day-to-day facility matters.

The physical address is 1037 Boone Trail Road, Duffield, VA 24244.

Legal mail and money orders go to a separate address - not the street location. Send them to: Duffield Facility INMATE NAME, P.O. Box 367, Duffield, VA 24244.

Who to Call When You Have Questions About Duffield Regional Jail

Questions about setting up or funding a Smart Communications pre-paid account (including video visits)? Contact Smart Communications at 1-888-253-5178 or visit www.smartinmate.com. They handle account setup, adding funds, and troubleshooting anything tied to your pre-paid balance.

Smart Communications also handles inmate mail and communications support for Southwest Virginia Regional Jail Authority facilities. If something isn't working - a call won't connect, mail isn't going through - reach them at 1-888-253-5178 or www.smartinmate.com.

Regular mail processed through Smart Communications goes to their processing center, not the jail. Format the envelope like this: "Smart Communications–Southwest Virginia Regional Jail – (insert Facility Name) Attention To: INMATE NAME-ID NUMBER" and send it to P.O. Box 9113, Seminole, FL 33775.

  • ✓ Lobby kiosk customer support (for depositing inmate funds at facility kiosks): 870-627-5476
  • ✓ Inmate voicemail line: 863-400-5993 (cost is $1 per voicemail; you’ll need a pre-paid account with available funds and the inmate’s ID number)

Need public records? FOIA requests for the Southwest Virginia Regional Jail Authority go to Lieutenant Jeannie Patrick at P.O. Box 279, Meadowview, VA 24361. You can also reach her by phone at 276-739-3527, fax at 276-739-3534, or email at jpatrick@swvrja.com.

Not sure where to start? Call the jail at (276) 690-9550 for questions specific to Duffield Facility - anything tied to operations or requiring staff attention. The street address is 1037 Boone Trail Road, Duffield, VA 24244. For communication services - account setup, funding, video visits, mail support, or service issues - contact Smart Communications at 1-888-253-5178 or www.smartinmate.com.

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