Send Photos & Mail at VA Southwest / Duffield Regional Jail

How to send messages, photos, and packages

Overview

Duffield Regional Jail uses Smart Communications for remote video visitation, phone service, and tablet messaging. To schedule a video visit or send electronic messages, create or fund a prepaid account at SmartInmate.com or call 1-888-253-5178. Remote video visits cost $0.33 per minute. Electronic messages run 50 credits each (about $0.50), and inmates get two free messages every Saturday. You can also leave a voicemail for $1.00 by calling 863-400-5993—just follow the prompts. Plan ahead: no refunds for missed visits. If your internet drops during a session, you may not be able to reconnect, and you won't get that time back.

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Quick Facts

  • Remote video visits are charged at $0.33 per minute.
  • Visitors must set up or fund a prepaid Smart Communications account at SmartInmate.com or by calling 1-888-253-5178 to schedule video visits and send electronic messages.
  • Electronic messages cost 50 credits each (about $0.50).
  • Inmates receive two free electronic messages every Saturday.
  • Voicemail can be left for an inmate for $1.00 with a prepaid account by calling 863-400-5993 and following the prompts.

Send Photos & Mail Guides

duffield-legal-mail-vs-regular-mail

Legal Mail vs. Regular Mail at Duffield: What Goes Where

Duffield uses two different mailing routes, and they don't work the same way. Regular personal mail goes through Smart Communications for scanning. Legal mail and money orders go directly to the Duffield facility address so they're handled correctly.

Common Questions

How much do remote video visits cost at Duffield Regional Jail?

Remote video visitation sessions are billed at $0.33 per minute.

How do I schedule a video visit or send electronic messages to an inmate at Duffield?

Create and fund a prepaid Smart Communications account at SmartInmate.com or call 1-888-253-5178. You’ll use that account to schedule video visits and send electronic messages.

Will I get a refund if I miss a scheduled video visit or lose my internet connection?

No. Duffield Regional Jail does not issue refunds for missed scheduled video visits. If your internet connection drops during a session, you may not be allowed to reconnect and you won’t receive a refund.

Where do I send regular letters to someone at VA Southwest / Duffield Regional Jail?

Send personal mail to Smart Communications in Seminole, FL using Duffield’s facility-specific Smart P.O. Box number, not the jail’s street address.

Can I mail original documents (birth certificates, deeds, etc.) to an inmate at Duffield?

No. Incoming paper mail is scanned and the originals are destroyed after scanning, so don’t mail original documents like birth certificates or deeds.

How should I send legal mail or money orders to a Duffield inmate?

Send legal mail and money orders to the facility-specific legal P.O. Box, and clearly mark qualifying correspondence (from attorneys, courts, DOC, or the Parole Board) as legal.

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