How to send messages, photos, and packages
Duffield Regional Jail uses Smart Communications for remote video visitation, phone service, and tablet messaging. To schedule a video visit or send electronic messages, create or fund a prepaid account at SmartInmate.com or call 1-888-253-5178. Remote video visits cost $0.33 per minute. Electronic messages run 50 credits each (about $0.50), and inmates get two free messages every Saturday. You can also leave a voicemail for $1.00 by calling 863-400-5993—just follow the prompts. Plan ahead: no refunds for missed visits. If your internet drops during a session, you may not be able to reconnect, and you won't get that time back.
Search for a loved one and send messages and photos in minutes.
Sending a letter to someone at Duffield? You might be surprised to learn it goes to Florida first. Duffield routes regular mail through Smart Communications' MailGuard system, which scans everything into a digital format for inmates to view. That means where you send it—and what you put inside—really matters.
Trying to reach someone at Duffield? Smart Communications electronic messaging and the $1 voicemail option are your main tools. Here's how pricing works, what's free each week, and what you need to leave a voicemail.
Want to leave a voicemail for someone at Duffield Regional Jail? You can do it through the inmate telephone system for $1.00 per message. You just need the right account set up first.
Can't reach your loved one for a live call? Duffield offers a voicemail option as a backup. Here's the number, the cost, and what you need to set up first.
Duffield uses two different mailing routes, and they don't work the same way. Regular personal mail goes through Smart Communications for scanning. Legal mail and money orders go directly to the Duffield facility address so they're handled correctly.
Mailing someone at Duffield Jail and confused by the Florida address? You're not being scammed. Duffield uses Smart Communications' MailGuard system, which routes regular mail to a P.O. box in Seminole, FL for scanning and electronic delivery.
Sending a letter to someone at Duffield Jail? Regular mail goes through Smart Communications in Florida—not the facility itself. Use the wrong address and your mail could be delayed or returned.
If your letter to Duffield is suddenly getting routed to Florida, don't worry — you're not doing anything wrong. Regular inmate mail now goes through Smart Communications' MailGuard process. Just make sure each type of mail goes to the right address so nothing gets delayed or sent back.
Remote video visitation sessions are billed at $0.33 per minute.
Create and fund a prepaid Smart Communications account at SmartInmate.com or call 1-888-253-5178. You’ll use that account to schedule video visits and send electronic messages.
No. Duffield Regional Jail does not issue refunds for missed scheduled video visits. If your internet connection drops during a session, you may not be allowed to reconnect and you won’t receive a refund.
Send personal mail to Smart Communications in Seminole, FL using Duffield’s facility-specific Smart P.O. Box number, not the jail’s street address.
No. Incoming paper mail is scanned and the originals are destroyed after scanning, so don’t mail original documents like birth certificates or deeds.
Send legal mail and money orders to the facility-specific legal P.O. Box, and clearly mark qualifying correspondence (from attorneys, courts, DOC, or the Parole Board) as legal.
For video visits at VA Southwest / Duffield Regional Jail, show up on camera fully dressed in appropriate, everyday clothing. If you wouldn't wear it to an office or a school, change before your session.
Your first video visit goes much smoother when you knock out the
Need privileged (non-recorded) calls with a client at Duffield? The key is getting your attorney status and phone number verified through Smart Communications.
