Val Verde Is a U.S. Marshals Service Facility: What Families Should Know
If your loved one is at Val Verde, the most important detail is who runs the facility and who oversees custody. That affects everything from visitation rules to how you get updates.
Val Verde Correctional Facility holds up to 1,407 residents. The U.S. Marshals Service (USMS) is listed as the facility's client, which is why you may hear it called a Marshals facility. GEO Group operates the site on behalf of the USMS.
The facility's address is 253 FM 2523 Hamilton Lane, Del Rio, TX 78840. Use this exact address when sending paperwork, verifying records, or planning a visit.
GEO Group designed, built, and manages Val Verde, but the U.S. Marshals Service is the federal client. These are two different entities. When you have a question, you may need to figure out which one handles it: the operator (GEO) or the federal agency (USMS).
According to GEO, medical care, food service, laundry, and living conditions at Val Verde follow Texas state standards and federal guidelines. The facility is accredited by the American Correctional Association (ACA) and was reaccredited in 2024 with a score of 100%.
GEO also notes that Val Verde has expanded kitchen areas along with laundry and support services space. This is mostly background information, but it reflects how the operator describes the facility's on-site capabilities.
Because the USMS is the listed client, expect federal custody involvement in decisions about status and coordination. GEO's public statements describe day-to-day conditions, noting that core services follow Texas and federal standards. That's useful context, but it won't answer the practical questions families need answered: What happens next? Who approves what? Which office can actually give you updates?
Note: ACA accreditation (including the 2024 reaccreditation score of 100%, as stated by GEO) means the facility has passed an external review. It doesn't replace asking directly about the specific procedure you're dealing with, whether that's visitation rules, property drop-off, or how transfers get communicated.
Heads up: Public information about the USMS client relationship and accreditation standards doesn't spell out family-facing procedures. For anything time-sensitive or specific to your situation, verify details directly with the facility.
Next Steps
- ✓ Call Val Verde Correctional Facility at (830) 778-0096.
- ✓ Confirm you are dealing with Val Verde Correctional Facility at 253 FM 2523 Hamilton Lane, Del Rio, TX 78840.
- ✓ Ask what custody status your loved one is currently held under and who the listed point of contact is for updates.
- ✓ Get the current visitation rules and what you must do before you travel.
- ✓ Ask for the correct process for mail, approved items, and any property procedures.
- ✓ If there is a medical or safety concern, ask what the facility’s process is for reporting it and how follow-up is handled.
- ✓ Ask how you will be notified if the person is moved and what information you can request if that happens.
Published materials about Val Verde focus on broad standards (medical care, food service, laundry, living conditions) and ACA accreditation. They don't cover the detailed, family-facing procedures people need in real time. A phone call is still the most reliable way to get clear answers for your situation.
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