Val Verde's 100% ACA Reaccreditation (2024): What Families Should Know About Oversight

Val Verde Correctional Facility reports that it was reaccredited by the American Correctional Association (ACA) in 2024 with a score of 100%. For families, this is the headline oversight fact: ACA reaccreditation is an outside standards-based review, and the facility is publicly stating it met those requirements at that time.

If you need to confirm a detail directly with the facility - like where someone is housed, what the current process is for a specific request, or how to route a question - Val Verde lists its main phone number as (830) 778-0096. The facility’s listed capacity is 1,407 beds, which can help you understand why processes may feel more formal and scheduled than at a small county jail.

Val Verde is a GEO-operated facility, and GEO’s Global Human Rights Policy and Quality Control Program are described as applying across GEO facilities worldwide - including Val Verde. In plain terms, that means there’s a company-level framework that sets expectations for how facilities operate, including the use of audits and following accreditation guidelines.

GEO also describes its Quality Control Program as including strict audit processes and reporting requirements, with adherence to accreditation and certification guidelines that reference ACA accreditation and Prison Rape Elimination Act (PREA) compliance and certification. Families often hear these acronyms without context - this is the core point: the oversight language GEO uses is tied to recognized standards and audit-style reviews, not just informal check-ins.

When families ask, “What are the day-to-day conditions like?” the facility’s published description points to several basics: medical care, food service, laundry, and general living conditions are provided in accordance with standards required by the State of Texas and federal guidelines. Those are the areas most people worry about first, and they’re explicitly named in the facility’s own overview.

The facility’s materials also state that the existing County Jail is certified by the Texas Commission on Jail Standards. If you’re thinking about “oversight” broadly, that’s another layer to be aware of - separate from ACA reaccreditation - because it references a Texas jail-standards certification tied to the county jail.

Here’s how to interpret Val Verde’s 2024 ACA reaccreditation score of 100% in a useful, family-centered way. First, it signals the facility is publicly tying itself to ACA standards through a reaccreditation process. Second, GEO’s own Quality Control Program language points to structured oversight - strict audits, reporting requirements, and adherence to guidelines that reference ACA accreditation and PREA compliance/certification - and GEO describes those expectations as applying across its facilities, including Val Verde. Put together, that means you can reasonably treat “ACA reaccredited (100%)” as a marker of formal, standards-based oversight happening alongside GEO’s internal and external audit processes.

• ✓ Call Val Verde at (830) 778-0096 when you need the current, facility-specific answer (procedures can be very process-driven, and the fastest clarity is often a direct confirmation).
• ✓ Ask specifically whether your question is something the facility can resolve on-site, or whether it relates to USMS placement/hold issues, since Val Verde operates on behalf of the U.S. Marshals Service (USMS).
• ✓ If you’re trying to understand “who oversees what,” start by naming the topic (medical, living conditions, safety concerns, paperwork) and then ask who the appropriate point of contact is for that category.