Kern Valley State Prison
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Guides for This Facility

Getting Your Money Back: How Families Can Request ViaPath Refunds After Kern Valley’s Tablet Switch
Kern Valley State Prison switched telephone service on 3/23, with tablets transitioning between 3/24–3/27. If you had money in a ViaPath balance during that changeover, you may be able to get it back. What happens next depends on whether the balance was on your loved one's incarcerated account or on a family account.
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What Happens to Photos, E‑messages, and Media When Kern Valley State Prison Switches to Securus (March 2025)
Kern Valley State Prison is switching from ViaPath to Securus in late March 2025. Here's what CDCR has announced about timing, what content won't carry over, and what you can do now to avoid losing purchases or balances.
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How to Visit Facility
This facility uses GTL VisitMe to schedule in-person visits. You pick the date, time, and location that work for you, then submit your request. Confirmation comes through right away, so there's no waiting around wondering if it went through.
Read GuideAt a Glance
Visitation
- Kern Valley State Prison uses GTL VisitMe for scheduling and managing visits with instant confirmations.
- New visitors must create or claim an account via the CLAIM ACCOUNT link on the GTL VisitMe site.
- Returning visitors sign into GTL VisitMe using a Visitor ID or email and a password; a 'Forgot your password?' link is provided.
Communication
- You do not need an online account to receive free telephone calls at Kern Valley State Prison.
- Video calls and electronic messaging at Kern Valley will require an online account once those services are available.
- Securus Video Connect is a web‑based system used for scheduling and participating in video sessions with incarcerated individuals.
Sending Money
- You can add money through online/mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders (options vary by facility).
- Funds in the trust account are used for commissary, phone time, hygiene items, and other permitted purchases and may be reduced by authorized deductions.
- You do not need an online account to receive free telephone calls, but an account is required for video calls and electronic messaging when those services are used.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Kern Valley State Prison handles visits through the GTL VisitMe portal. Pick your date, time, and location, and you'll get instant confirmation once you book. First-time visitors should use the CLAIM ACCOUNT link on the GTL VisitMe site to set up an account before trying to schedule. Returning visitors can sign in with their Visitor ID or the email and password they used before—there's a
Communication
Staying in touch with someone at Kern Valley State Prison is straightforward once you know which services need an account. Phone calls? No account required—you can receive free calls without setting anything up. Video visits and electronic messaging are different; you'll need an account once those services become available. For video, Kern Valley uses Securus Video Connect, a web-based system that lets family, friends, attorneys, and officials schedule and join sessions from anywhere. Securus recommends creating an account and using the AdvanceConnect option in the app to add prepaid funds. One thing to keep in mind: California is switching communications providers statewide, so the platform in use depends on where Kern Valley is in that transition.
Read full guideSending Money
Sending money to someone at Kern Valley State Prison works through several deposit options: online or mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders (depending on what's accepted). Funds land in the person's trust account and can cover commissary, phone time, hygiene items, and other approved needs—though some deposits may be reduced by court-ordered restitution or other deductions. Communication services work differently. Video calls and electronic messaging typically require a vendor account, while phone calls may not. Before depositing, double-check the person's full name and booking/facility ID, review vendor posting times so you know when funds will be available, and never mail cash.
Read full guideCommon Questions
Showing 6 of 9How do I schedule a visit at Kern Valley State Prison?
Schedule and manage your visit through the GTL VisitMe portal, where you select the date, time, and location and receive instant confirmation. If you’re new, use the CLAIM ACCOUNT link before booking.
VisitationI visited before—how do I log in to schedule another visit?
Go to GTL VisitMe and sign in with your Visitor ID or the email address and password you used before. If you can’t access your account, use the “Forgot your password?” link to reset it.
VisitationCan I schedule a visit from my phone or tablet?
Yes. You can generally schedule through GTL VisitMe from a computer, smartphone, or tablet. Before you head to the prison, confirm you’re on the inmate’s approved visiting list and that you have the required ID.
VisitationDo I need an account to receive phone calls from someone at Kern Valley State Prison?
No. You do not need an online account to receive free telephone calls from Kern Valley State Prison.
CommunicationHow do I set up video calls with an incarcerated person at Kern Valley State Prison?
Kern Valley uses Securus Video Connect to schedule and join web-based video sessions. Securus recommends opening a Securus account and using the AdvanceConnect option in the app to add funds for prepaid video calls.
CommunicationWhy might I need to use a different platform than Securus right now for Kern Valley communications?
California is switching communications providers statewide, and some institutions stay on their previous platform until their site transition is complete. Use whichever platform Kern Valley supports at the time.
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Did You Know?
Kern Valley State Prison uses GTL VisitMe for visitor scheduling. Through the platform, you can pick your preferred date, time, and location, then get instant confirmation once your visit is approved.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify