Getting Your Money Back: How Families Can Request ViaPath Refunds After Kern Valley’s Tablet Switch
Kern Valley State Prison switched telephone service on 3/23, with tablets transitioning between 3/24–3/27. If you had money in a ViaPath balance during that changeover, you may be able to get it back. What happens next depends on whether the balance was on your loved one's incarcerated account or on a family account.