How to set up phone and tablet/video accounts for someone at Van Buren County Jail
Setting up phone calls and video visits can feel overwhelming the first time. At Van Buren County Jail, the quickest route is to go straight to the jail's phone/video vendor and create your account there.
To set up an inmate calling account or tablet/video visitation for someone at Van Buren County Jail, head to www.inmatesales.com or call 1-702-829-3001. That's where you'll create your account and get everything running.
Tip: If you’re trying to create an account, add money, or fix a login/payment problem, the vendor is usually the quickest first call.
Create Account Steps
- ✓ Your contact information (name, email, phone)
- ✓ A way to pay if you plan to add funds
- ✓ The incarcerated person’s name (and any ID number the vendor asks for)
- Go to the vendor website or call support - Use www.inmatesales.com or 1-702-829-3001 to start the setup.
- Create your profile - Enter your basic contact information and follow the prompts.
- Add funds (if needed) - If you’re setting up paid calls or paid video time, fund the account the way the system requests.
- Connect the account to your person at the jail - Search/select the incarcerated person and confirm you’re linked correctly before you try to place or schedule anything.
Van Buren County Jail offers remote video visits - you can connect from home without going to the facility. These sessions run through the same vendor platform, so setting up your account there is still the first step.
Prefer to visit on-site? The jail lobby has one terminal available for video visits. That gives you two options: remote video from wherever you are, or a visit using the lobby terminal. Decide which works better for you before scheduling.
Who to contact: For remote video setup and account help, use www.inmatesales.com or 1-702-829-3001. For questions about using the lobby terminal (like access or logistics), contact the jail directly.
Van Buren County Jail gives each inmate one free 15-minute visit per week. When setting up video time, confirm how that free visit applies - whether it covers remote video, the lobby terminal, or either one - so you don't accidentally book the wrong type.
Practical move: When you book a session, ask which visit type you’re scheduling and whether it uses the weekly free 15-minute visit.
Something not working? Can't create an account, payment won't process, or your remote video visit won't connect? Start with the vendor: www.inmatesales.com or 1-702-829-3001. The jail confirms remote video visits are available, but the vendor handles accounts and session issues.
Reminder: For charges, account funding, and remote-visit scheduling questions, check with the vendor first. For lobby-terminal visit questions, contact the facility.
If video setup hits a snag, you still have other ways to stay connected. Phone and mail work as usual, so you can keep in touch while sorting out the account details.
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